Weekend Dispatcher

Job summary
Seeking a Weekend Dispatcher to join our team.Responsible for scheduling and dispatching technicians.Also responsible for communicating with customers and updating accounts.
Job seniority: entry level
Responsibilities
• Schedule and monitor daily technician schedule.• Dispatch work orders to field technicians.• Answer incoming phone calls from customers.• Receive and record completed work orders from technicians.• Confirm next-day appointments with customers.• Handle paperwork for assigned departments and technicians.• Maintain accurate technician and customer database.• Answer general customer questions regarding rebates, system operations, warranties, etc.
Requirements
• High School Diploma or GED preferred.• Excellent customer interaction skills.• Minimum 2 years of dispatching and/or customer service experience, preferably in HVAC, Plumbing, or a related industry.• Basic computer proficiency, particularly with Microsoft applications.• Experience with Service Titan is a plus.
Key Skills Needed
• Customer service• Dispatching• Communication• Organization• Computer proficiency
Benefits
• Competitive Compensation ($22/hr - $26/hr)• Robust PTO Plan• Health, Vision and Dental plans• 401K Retirement Plan with company match up to 30%• Life Insurance, Short-Term and Long-Term Disability• Special Program Options: FSA, EPA, Legal Services, and Identity Theft• Continuous Training for Professional Development• Dynamic, collaborative, and fun environment• Coached and supported career growth