Web Chat Representative

We are seeking a reliable and confident Web Chat Representative to join our team at Ford Motor in Houston, Texas. As a part-time entry-level position, the Web Chat Representative will be responsible for providing exceptional customer service through online chat platforms.

Responsibilities:- Interact with customers via web chat, providing information, answering questions, and resolving issues in a timely and professional manner- Collaborate with other team members to ensure a seamless customer experience- Demonstrate adaptability to handle a variety of customer inquiries and concerns- Utilize negotiation skills to address customer needs and achieve positive outcomes- Meet performance goals and maintain a high level of customer satisfaction- Document customer interactions and accurately update customer records

Requirements:- Strong communication skills and the ability to convey information clearly and concisely- Excellent typing skills and the ability to multitask effectively- High school diploma or equivalent- No prior experience required, training will be provided- Must be adaptable and able to work in a fast-paced environment- Ability to negotiate effectively to resolve customer issues- A positive attitude and willingness to learn and grow in the role

Benefits:- Disability insurance- Company transportation when needed- Paid Time Off (PTO) for part-time employees

At Ford Motor, we are committed to creating an inclusive working environment that values and respects all perspectives. We encourage individuals from diverse backgrounds to apply and embrace the unique talents each person brings to our team.

Deadline to apply: June 10, 2024

Equal Opportunity Statement:Ford Motor is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.