Guardian Life Ins. Co. of America is seeking a dedicated and confident individual to join our team as a Web Chat Officer. This is a part-time remote work position based in Los Angeles, California, US, with an entry-level seniority requirement and a minimum of 1 year of experience.
Responsibilities:- Respond to customer inquiries and provide information about insurance products and services through web chat- Conduct research to answer customer questions accurately and efficiently- Use persuasion techniques to encourage customers to consider Guardian Life Ins. Co. of America for their insurance needs- Maintain a positive and professional attitude in all interactions with customers- Collaborate with team members to ensure consistent messaging and customer satisfaction- Meet performance targets and metrics set by the company
Requirements:- Excellent written communication skills- Strong research abilities- Ability to persuade and influence others- Comfortable working independently in a remote environment- Basic knowledge of insurance products and services (training will be provided)- Proficiency with online chat platforms and customer service software
Personality traits:- Dedicated: committed to providing the best possible service to customers- Confident: able to handle customer inquiries with poise and professionalism
Soft skills:- Research: must be able to quickly and accurately find information to answer customer questions- Persuasion: able to influence customer decisions and drive sales
Benefits:- Life insurance- Medical coverage- Free food
Working environment:- Guardian Life Ins. Co. of America is committed to environmental responsibility and sustainable practices. As a remote worker, you will be expected to uphold these values in your own work environment.
Equal opportunity statement:Guardian Life Ins. Co. of America is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected by law.
Deadline to apply: May 6, 2024
Join our team and be a part of a company that values its employees and strives to provide the best possible service to its customers. Apply today to become a Web Chat Officer at Guardian Life Ins. Co. of America.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
