Web Chat Officer

Job Description:

Sherwin-Williams is seeking a dynamic and energetic individual to join our team as a Web Chat Officer in Columbus, Ohio. As a part-time, entry-level position, the Web Chat Officer will play a crucial role in providing exceptional customer service through our online chat platform. This role requires a minimum of 1 year of experience and the ability to work independently while effectively managing time and planning strategically.

Responsibilities:- Engage with customers in real-time through our web chat platform to provide product information, troubleshoot issues, and assist with orders- Collaborate with other departments to ensure a seamless customer experience - Utilize knowledge of Sherwin-Williams products and services to address customer inquiries and provide solutions- Maintain a positive and professional attitude while multi-tasking and managing incoming chat inquiries- Meet and exceed key performance indicators related to customer satisfaction and response times

Requirements:- 1 year of experience in a customer service or sales role- Energetic personality with the ability to work independently- Strong time management and strategic planning skills- Excellent written communication skills- Ability to adapt to a fast-paced work environment

Benefits:- Profit sharing- Relocation allowance- Retirement plan

Working Environment:At Sherwin-Williams, we are committed to paving the way for diversity and inclusivity in the workplace. We strive to create a culture of belonging where all employees feel valued and respected.

Deadline to Apply:May 15, 2024

Equal Opportunity Statement:Sherwin-Williams is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.