Web Chat Associate

Job Description:

Magic Leap is seeking a detail-oriented and customer-focused Web Chat Associate to join our team in Fort Worth, Texas. This part-time entry-level position requires at least 1 year of experience and is ideal for someone who is hardworking, adaptable, and possesses strong research and critical thinking skills.

Responsibilities:- Assist customers through web chat by providing information, troubleshooting technical issues, and resolving customer inquiries in a timely and professional manner.- Collaborate with other team members to ensure a seamless customer experience across all communication channels.- Utilize CRM systems and other tools to log and track customer interactions, gather feedback, and identify trends to improve customer service.- Stay up-to-date on company products, services, and promotions and effectively communicate this information to customers.- Identify opportunities for improvement in processes and procedures to enhance overall customer satisfaction.

Requirements:- 1 year of experience in a customer service or sales role preferred.- Strong communication skills, both written and verbal.- Ability to multitask and prioritize in a fast-paced environment.- Proficiency in using web chat platforms and CRM systems.- Ability to work independently and as part of a team.- Willingness to learn and develop new skills.- High school diploma or equivalent required.

Benefits:- Profit sharing opportunities.- Medical coverage.- Travel opportunities.

Working Environment:At Magic Leap, we thrive in an environment that embraces and navigates change seamlessly. Our team is constantly evolving and adapting to meet the needs of our customers and the market. We value creativity, innovation, and collaboration in everything we do.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement:Magic Leap is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.