Job Description:Merck is seeking a motivated and detail-oriented Web Chat Assistant to join our team in Dallas, Texas. This is a part-time, entry-level position that allows you to work from the comfort of your own home. As a Web Chat Assistant, you will be responsible for assisting customers through online chat services, providing them with information, and resolving any issues they may have.
Responsibilities:- Respond to customer inquiries and provide assistance through web chat- Provide product information and answer any questions customers may have- Resolve customer complaints and issues in a timely and professional manner- Document all customer interactions and maintain accurate records- Collaborate with team members to ensure excellent customer service- Uphold the highest standards of ethical conduct and integrity in all interactions
Requirements:- Strong communication skills, both written and verbal- Ability to work independently and collaborate effectively with team members- Driven and confident personality traits- Strong problem-solving skills and attention to detail- Previous customer service experience is a plus, but not required- Must have a reliable internet connection and a quiet workspace at home- Must be located in Dallas, Texas, or surrounding areas
Benefits:- Dental insurance - Parental leave - Vision insurance
Equal Opportunity Statement:Merck is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.
Don't miss out on this exciting opportunity to join a leading pharmaceutical company and make a difference in the lives of customers. Apply now before the deadline on May 4, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
