Web Chat Assistant

Job Description:

We are looking for a passionate and motivated Web Chat Assistant to join our team at AIG in San Antonio, Texas. As a Web Chat Assistant, you will be responsible for providing excellent customer service and support through online chat platforms.

Responsibilities:- Respond to customer inquiries and provide assistance through web chat- Provide information on products and services- Resolve customer issues and escalate to the appropriate department when necessary- Maintain a high level of professionalism and customer service at all times- Follow company guidelines and protocols for handling customer interactions- Collaborate with other team members to ensure a seamless customer experience

Requirements:- Strong communication skills- Critical thinking abilities- Attention to detail- Ability to multi-task and prioritize tasks- Basic computer skills- Previous customer service experience is a plus, but not required

Personality traits:- Passionate about providing excellent customer service- Motivated to succeed and exceed customer expectations

Soft skills:- Critical thinking skills to effectively solve customer issues- Attention to detail to ensure accurate and timely responses

Benefits:- Company-provided equipment for remote work- Parental leave for new parents- Travel and spending expenses for work-related travel

Working environment:At AIG, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, communication, and respect among our employees.

Equal Opportunity Statement:AIG is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.