Time Warner is seeking a dynamic and adaptable Web Chat Assistant to join our team in Houston, Texas on a part-time basis. As an Associate Level position, we require a minimum of 2 years of experience in a similar role.
Responsibilities:1. Respond to customer inquiries and provide support via web chat platforms in a timely and professional manner.2. Assist customers with product information, orders, account inquiries, and issue resolution.3. Monitor chat queues and prioritize inquiries based on urgency and complexity.4. Utilize negotiation skills to resolve customer complaints and issues to achieve customer satisfaction.5. Update customer accounts with accurate information and maintain detailed records of interactions.6. Collaborate with other team members to address customer concerns and improve overall customer experience.
Requirements:1. Demonstrated experience in customer service or a similar role.2. Excellent written communication skills and attention to detail.3. Ability to adapt to changing priorities and work in a fast-paced environment.4. Strong negotiation skills to handle difficult situations with customers.5. Dedication to providing exceptional customer service.6. Proficiency in using web chat platforms and customer service software.
Personality traits:- Adaptable: Willing to learn new processes and adapt to changing demands.- Dedicated: Committed to providing excellent service and resolving customer issues.
Soft skills:- Attention to detail: Ability to accurately document customer interactions and information.- Negotiation: Skilled in handling and resolving customer complaints effectively.
Benefits:- Parental leave for eligible employees.- Employee discounts on company products and services.- Paid sick leave for part-time employees.
Working environment:At Time Warner, we value a positive and vibrant work environment. We encourage our employees to inject a sense of joy and teamwork into their daily tasks.
Equal Opportunity Statement:Time Warner is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.
Deadline to apply: June 10, 2024
Join our team at Time Warner and make a difference in providing exceptional customer service through web chat assistance. Apply today to be part of a dynamic and supportive team environment in Houston, Texas.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
