Warranty Administrator

The Warranty Administrator is responsible for communicating with manufacturers and suppliers, and securing replacement parts and repairs for defective merchandise. Pay: $17-$20/hour (based on experience) + commission potential for$10k-$20k annually Job Duties: Review and process warranty submissions in compliance with good accounting practices, company standards and legal requirements Ensure claim legitimacy and adherence to warranty agreements Send and monitor return shipment of defective parts, and arrange for the delivery of replacements or receipt of credit Document and track detail of all transactions, to include dates, responses, payment history and other related information Ensure claim information and credits are posted accurately and timely, back to warranty schedules, and according to internal accounting procedures Advise management regularly of any claims which are unusual, aging, or require intervention Analyze claims denied by the manufacturer/supplier and, if applicable, resubmit them or obtain authorization for cancelation Provide excellent customer service; answer questions and explain warranty coverage; conduct research and follow up as necessary Assist coworkers with a variety of departmental projects during busy times Back-up support for Service Advisors based on the needs of the department as determined by the Service Manager  Qualifications: High school diploma 1-2 years proven accounting, clerical and data entry experience Previous warranty experience helpful RV or Technical knowledge preferred Competencies:  Ability to structure and process quantitative and qualitative data and draw conclusions Excellent computer and data entry skills Working knowledge of dealer software Detail oriented and well organized Ability to work in a collaborative team, in a fast-paced environment Experience in following verbal and written guidelines to perform job functions