Job summary
The Supervisor, Warehouse Operations supervises a team of Outbound Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality.
Job seniority: mid-to-senior level
Responsibilities
• Supervises the daily work assignments and performance of Group Leads and Associates.• Tracks efficiency and productivity metrics to determine which tasks are behind- and ahead-of-schedule and provides hands-on guidance to Associates to ensure that pick, pack, and ship tasks are completed correctly and safely.• Ensures that all warehouse systems are ready and schedules and prioritizes the work that each Group Lead and team of Associates will complete.• Tracks employee attendance and ensures necessary employee headcount to achieve objectives.• Monitors continually productivity and quality metrics including cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans, among others.• Regularly reports on team performance to the Manager, Warehouse Operations.• Determines the productivity or safety issue root cause and directs supervised staff on resolving the issue and maintaining operations.• Promptly and thoroughly documents the issue and communicates the root cause and resolution to the Manager, Supervisors, and other internal stakeholders as necessary.• Proactively identifies opportunities to improve operations and mitigate risks within supervised team and broader warehouse operations.• Provides input into operational excellence initiatives and ensures that there are implemented correctly within own area.• Conducts performance evaluations and provides one-on-one feedback to encourage Associates' development.• Identifies Associates capable of working as Group Leads.• Creates performance improvement plans for staff and administers discipline when necessary.• Participates in the interviewing and selection of new Associates and provides trainings during employee onboarding.
Requirements
• High school diploma or GED preferred; Bachelor's degree a plus• 3-5 years supervisory experience preferred• 1-3 years related experience preferred• Working knowledge of Six Sigma process improvement preferred• Strong communication skills preferred• Leadership skills preferred
Key Skills Needed
• Strong communication skills• Leadership skills
Benefits
• Cardinal Health offers a wide variety of benefits and programs to support health and well-being.• Medical, dental and vision coverage• Paid time off plan• Health savings account (HSA)• 401k savings plan• Access to wages before pay day with myFlexPay• Flexible spending accounts (FSAs)• Short- and long-term disability coverage• Work-Life resources• Paid parental leave• Healthy lifestyle programs
