Warehouse Customer Service Representative Location Kansas City, KS : Wagner Logistics, a Top 50 Third Party Logistics company providing supply chain services including distribution center management, warehousing, transportation, order fulfillment, product assembly, and packaging is seeking a Warehouse Customer Service Representative to process orders, schedule appointments, and answer inquiries at our warehouse on Armourdale Parkway in Kansas City, KS. This position will work Monday-Friday from 11:30 am to 8:00 pm. Our excellent benefit package includes: Family health, dental & vision plans 401k retirement plan with company match Company provided life insurance, STD & LTD coverage Flexible spending accounts Paid Time off Competitive wages As a CSR, you will enjoy working in a positive culture and will report to the Manager/Supervisor. You will carry out all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous and effective manner. Other responsibilities will include data entry, phone duties, greeting visitors and other clerical duties as directed. ESSENTIAL DUTIES AND RESPONSIBILITIES: Input data into the Warehouse Management applications (RAMP, KIWI) Process and input customer orders Create outbound orders Check inventory for product availability Generate all related paperwork and necessary information for customer orders and check orders for special requests. Coordinate special or last-minute shipping requests with the appropriate operations personnel Enter inbound receipts. Prepare customer invoices, accurately and timely Maintain damage records Handle returned merchandise record keeping Answer phone calls and emails in a professional, business-like manner Operate computers and various office machines necessary to perform duties Oversee all paperwork associated with orders and maintain files Prepare and maintain reports as directed by management Maintain a clean and well-organized office area Develop and maintain an excellent working relationship with the customer and other employees by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner Report customer feedback to management including any signs of customer dissatisfaction QUALIFICATIONS: Criminal Background and Pre-Employment Drug Test - Clean criminal history and pass drug test is mandatory. Education : High School diploma or GED required. Some college is a plus. Experience: At least one year of customer service experience in a warehousing, transportation or 3PL operations office including telephone, data entry, and customer service duties is required. Skills/Knowledge/Abilities: Proficient in Microsoft Outlook, Word, and Excel. Self-starter that demonstrates initiative and follow-thru required. Ability to perform simple mathematics, read and speak English and write legibly. Good keyboard skills and data entry experience. Great people skills and ability to work with people from different backgrounds and levels. Experience with Warehouse Management Systems. Ability to pass a drug test, criminal background and E-Verify required. PHYSICAL DEMANDS & WORK ENVIRONMENT: Ability to stand, sit, squat, bend, twist, reach and/or kneel for up to 12-hour periods of time and repetitively Exposure to varying temperatures: heat, cold, wet, damp, drafty Work on concrete and unlevel surfaces May be required to climb ladders and stairs Work around hazardous materials and may be exposed to carcinogens, toxic, and explosive materials Possible exposure to areas with high noise levels that may require hearing protection Use hands and fingers to grasp, turn, and manipulate objects of varying sizes and weights Utilize muscles to lift, push, pull or carry heavy objects up to 50 pounds Wagner celebrated their 75th Anniversary in October 2021. We operate over 7 million square feet of warehouse space in 20+ locations across 15 states. Wagner specializes in supply chain services such as warehousing, transportation, fulfillment, and packaging. We are growing quickly and are looking for talented people who believe in our way of doing business... Bring It! When applying, please attach your resume to your application. Wagner is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, disability, veteran or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Equal Opportunity Employer/Disability/Protected Veterans
