Who are we?
365 Retail Markets is the global leader of self-service technology and convenience solutions for the food service industry. Through our combination of Micro Market, vending, and dining technologies, we offer the best-in-class point-of-service platform for the workplace. For the last decade, 365 has been pioneering innovation and winning multiple awards for revolutionizing the market with superior technology, strategic partnerships and ultimate flexibility in customization and branding. At 365, we are committed to supporting our customers and employee's success!
The Vice President of Payments Products and Business will report to 365 Chief Product Officer and is responsible for overseeing all aspect of payment product (HW and Software), defining, and executing strategy across all 365-product line. Responsibilities will include merchant services, product, and technology roadmaps. The VP of Payments will collaborate with operational teams in each region to establish customer onboarding and partnership to drive payment business. He/she will be partner with the Chief Finance Officer to ensure 365 is driving and maximizing payment efficiencies from all businesses; this will include relationship with business partners, processors and 365 customersProduct & Technology: work with Chief Product Officer to define payment strategy. Product roadmap. He/she will be collaborating with 365 core product team ensure payments services and products are aligned with product capabilities.Merchant Services: Overseeing and collaborating with risk management within the finance organization to drive and support efficiency initiatives, managing vendor relationships, and optimizing payment processes to drive payments revenue. This will include ensuring that proper onboarding of sub merchants and performing KYC with an efficient process is established and adapted to each region.Ensure he/she is receiving and executing compliance bulletin from payment compliance team to ensure business continuity by being proactive with any compliance regulations that may impede 365 abilities to maintain and grow its payment revenue.Branding: Spearheading the branding of "365 Payments", emphasizing its value proposition and streamlining its offerings.
Core ResponsibilitiesOwn Merchant Services (acting as a payments company / payment monetization through embedded payment operations)Subject matter expert on payments infrastructure, processing, technology, and external payments ecosystemDevelop and implement programs to monitor and optimize payment processes for company and its customersCollaborate with the CFO to ensure payment revenue reporting is consistent and available weekly to key 365 business stakeholders (CEO, COO, CSO, CCO and Chief of Staff). Drive alignment with CFO on the following but not limited KPI's:Payments RevenuePayments Contribution MarginFunding costAverage transaction valueLost and Fraud reporting.Impact of currency exchange rateOwn relationships with payment processors, cardbrands, and payment/fintech technology associations representing the needs of our industry.Payment Infrastructure StrategyAI AssistAI AssistPayment App Development by defining and deliver normalized payment applications for each of our preferred POS hardware options.Payment Product Integration -Defining global payment strategy and solution providers, including:Payment Vendor Management (collaborating with CFO)Negotiate and Manage relationships with key card brands globallyNegotiate and Manage relationships with payment hardware and application vendors globallyNegotiate and Manage relationships with payment processors globally
Requirements
Bachelor's degree (B.A.) in Business, Technology, or a related area and a minimum of 20 years of related experience specifically in the SaaS industry.MBA preferred.Experience with managing/understanding software life cycles is preferred.Effective written and verbal communication skillsStrong research and analysis skillsExcellent organizational skills and the ability to manage competing priorities autonomously.Self-managed, self-starter able to work in rapidly changing environment, with the ability to deal effectively with ambiguity, learn new tasks independently, make decisions, and take actionAble to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment with a customer-service orientation.Adaptive style that supports and promotes collaboration, teamwork, and innovation, and an ability to act and react swiftly to continuous changeThinks critically about existing processes and opportunities, generates bold, creative ideas, and exhibits problem solving, process improvement, analysis, and quick decision makingSupport and lead implementation of new business policies and projects in a timely and efficient manner
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