Welcome to Shockoe! We're not your average app and experience design firm. We're a dynamic force that loves shaking things up! With our infectious energy and culture, we create incredible mobile, web, and immersive experiences. As a team member, you're just as important as our clients. We hire the best to deliver our best! If you're a strategic thinker seeking a company that values your skills, offers a fun and inclusive culture, and lets you spread your wings, keep reading and apply!
Shockoe seeks a dynamic and results-oriented Vice President of Client Services to join our leadership team. The ideal candidate will be a strategic thinker with a track record of driving profitable growth and ensuring client success. The VP of Client Services will lead the development and execution of business strategies, oversee client satisfaction initiatives, build and develop a high-performing Client Services team, and contribute to the company's overall leadership.
Your MISSION as VP of Client Strategy: Enhance client satisfaction, foster long-term partnerships, manage new and existing client relationships, and drive business growth through strategic client management and innovative solutions.
Outcomes and Objectives: Set departmental objectives and performance goals that align to organizational goals using Shockoe's Development and Feedback Program
Develop and grow the Client Services team through effective recruitment, career development, and continuous improvement initiatives
Boost Shockoe's revenue through client retention and reengagement by building strong, trust-based client relationships
Be a trusted advisor and the primary strategic point of contact for Shockoe clients
Be a true team player and positively contribute to our culture and work environment
Thrill clients with your and your team's quality of work and capabilities
Responsibilities: Strategic & Profitable Growth Boost Shockoe's revenue with innovative, growth-driving strategies
Create and manage an account planning program aligned with client goals
Collaborate with sales and marketing to target the Sports, Entertainment, and Consumer Service Industries
Ensure competitive positioning with industry benchmarking and pricing
Forecast future revenue, focusing on retention, growth, and new client acquisition Client Success Build strong, trust-based client relationships to client goals
Develop and oversee a Client Satisfaction Survey Program, acting on feedback to enhance client satisfaction
Engage directly with key accounts, delivering strategic value for Shockoe and our clients
Plan and attend events and speaking engagements to increase visibility and connect with top prospects Group Leadership Craft and institute a compelling vision for the Client Services group, aligning with Shockoe's objectives
Champion the Client Services practice throughout the organization, ensuring alignment with company-wide goals and strategies
Hire, lead, and mentor a team of talented individuals, implementing strategies to coach and develop team members for top performance
Seek out development opportunities, including mentorship programs and effective training programs
Define and implement streamlined processes and tools to optimize the efficiency and effectiveness of the Client Services group
Competencies and Experience: Track record in doubling a service-based organization's revenue or client base
Strategic vision and business development acumen
Expertise in web, mobile, immersive, or conversational AI design & development
Expertise in digital transformation and emerging technologies
Strong leadership and client relationship management skills
Exceptional interpersonal and communication abilities EOE
