North Shore Animal League America is currently seeking full time 40 hours per week and part time 24 hours per week Client Services Representatives to provide excellent customer service to current, and potential clients of the Medical Center. Client Services Representatives act as first contact for all potential and current clients, and a liaison between our Veterinarians and their patients.
Responsibilities:
Handle all incoming Medical Center phone calls and direct calls to appropriate parties
Assess emergency calls received and direct them accordingly
Check in/Check out clients
Schedule wellness, sick, and surgery appointments, as well as visiting appointments for owners visiting their hospitalized pets
Provide routine information i.e.: Clinic hours, verify vaccine information, spay/neuter information etc
Create a friendly and welcoming atmosphere for all that enter our Medical Center
Process daily paperwork, logs and records for Spay/Neuter Surgeries, including Pet Health Center
Create, and maintain medical records, cash register and credit/check machine
Process spay/neuter refunds
Receive payments for surgeries, Pet Health Center, Wellness Center, and Outpatient appointments
Copy, Fax/Mail medical records upon request
Process care credit applications
Call clients to confirm appointments and remind them of missed appointments
Data entry into computer, i.e.: vaccination records, import medical records from private vets, update client information, etc.
Assist with purging of records that will be sent to storage room; Scanning paper files into Impromed database
Check messages daily
Keep front office and both waiting rooms cleaned and organized; including magazine racks, pamphlets and television
Order and stock office supplies for Pet Health and Wellness Centers. i.e.: heartworm/flea and tick preventatives
Clean exam rooms
Other duties as assigned
Requirements:
Preferred 1+ years Customer Service experience in a small to mid-sized call center environment or Veterinary/Medical practice
Exceptional Customer Service skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Working knowledge of Microsoft Office applications, Outlook, Word and Excel
The ability to work a flexible schedule including nights and weekends
Ability to work in a team oriented environment
Ability to work in a fast paced, high volume, and demanding work environment
Maintaining confidentiality to sensitive client information
Desire to make a positive difference in the lives of animals and their owners
We offer a competitive salary and an excellent benefits package including medical, dental, and much more.
Employment Type: Full-Time
