Vehicle Condition Assessor

Job summary
The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service and accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers.VCAs assist with customer transfers, complete lot merchandising activities, secure vehicles, and perform various wholesale auction responsibilities.They may also assist the Merchandising Department with additional daily functions as needed.
Job seniority: entry level
Responsibilities
• Conduct accurate vehicle condition assessments for customer appraisals.• Option vehicles during assessments and CarMax inventory.• Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.• Complete vehicle secures and walkarounds, and communicate information accurately.• Assist with maintaining inventory, executing customer transfers, and conducting lot merchandising.• Complete final condition verifications on inventory acquired through online customer channels.• Assist in the preparation and operation of the wholesale auction.• Complete various other projects and office duties as needed.• Assist with on-boarding of new associates.• Follow up on assigned tasks independently.
Requirements
• Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.• Follow detailed, standardized processes.• Read, interpret, and transcribe data to maintain accurate records.• Multi-task in a high-energy, fast-paced work environment.• Effectively communicate with internal and external customers.• Function effectively within other departments in a team-oriented environment.• Successfully complete all required Workday training.• Possess a valid driver's license.
Key Skills Needed
• Exceptional customer service• Accurate data collection and communication• Vehicle condition assessment• Inventory management• Effective communication• Teamwork