**Position Title:** US Account Manager
**About the Job:**
In January 2024, two leading companies announced their merger and strategic growth investment. This collaboration aims to become a global provider of compliance, safety, and data intelligence technologies, serving the aviation, defense, and rail industries. With over 120 customers spanning more than 30 countries, we are dedicated to delivering innovative solutions and exceptional service.
Our culture values diversity, collaboration, and individual contributions. We celebrate achievements, prioritize open communication, and foster transparent leadership.
**Role Outline:**
As a US Account Manager, you will collaborate with world-class airlines, overseeing account strategy, relationships, and revenue generation. Your responsibilities include building professional relationships, representing clients' business priorities, and ensuring customer success. This role offers an exciting opportunity to work with global airlines in the Americas region.
**Key Responsibilities:**
- Manage business development and financial performance for clients.
- Set strategic priorities and goals for client accounts.
- Act as a trusted advisor and understand clients' business strategies.
- Personally manage a portfolio of clients in the Americas.
- Focus on lead generation and identifying new business opportunities.
- Own the contract renewal process and negotiate contracts.
- Drive new business growth through customer advocacy.
- Monitor client revenue and ensure customer satisfaction.
- Maintain senior-level relationships across client organizations.
- Collaborate with internal stakeholders to achieve customer goals.
- Travel globally to maintain customer relationships.
- Capture, review, and improve client interactions through KPIs and account reviews.
- Serve as a point of escalation for customer issues or feedback.
**Experience and Personal Attributes:**
- 2 years of experience in complex, B2B SaaS account management.
- Previous experience in the aviation industry preferred.
- Strong understanding of account management principles.
- Commercially minded with strong analytical skills.
- Detail-oriented, driven, and able to prioritize effectively.
- Ability to build excellent relationships with stakeholders.
- Comfortable working in a fast-paced international environment.
- Willingness to travel and work extended hours when necessary.
- Empathy for customer challenges and a passion for travel and technology.
- Excellent verbal and written communication skills.
- Strong presentation skills and ability to communicate technological solutions.
- Diploma/degree level education.
**Benefits:**
We offer a range of benefits including healthcare, private medical insurance, generous holiday allowance, work-life balance, and vouchers for leisure, retail, and travel. For more information on our benefits, please visit our website.
If you are interested in this opportunity, please apply and let's discuss further!
Employment Type: Full-Time
Salary: $ 70,000.00 130,000.00 Per Year
