Job Summary:As an Upgrade Coordinator at Nashville Nissan, you will be responsible for assisting customers with the upgrade process for their vehicles. You will work closely with the sales team and service department to ensure a smooth and efficient upgrade experience for customers. This individual contributor role requires strong customer service skills, attention to detail, and a passion for the auto industry.Compensation & Benefits:This is a full-time, salaried position with compensation ranging from $18 to $20 per hour. It will also have a commission structure based off units acquired or conversions to a sale. Employees are paid biweekly and are eligible for benefits including health insurance, paid time off, and a retirement savings plan.Responsibilities:Assist customers with the upgrade process for their vehicles, including providing information on available upgrades and pricing optionsCommunicate with the sales team and service department to ensure a seamless upgrade process for customersMaintain accurate records and documentation of all upgrade transactionsCoordinate scheduling of upgrades and ensure timely completionProvide exceptional customer service and address any concerns or issues throughout the upgrade processRemain up-to-date on industry and product knowledge to effectively assist customersCollaborate with other departments to improve the upgrade process and enhance customer satisfactionMeet and exceed monthly upgrade goals set by managementRequirements:High school diploma or equivalent, some college preferredMinimum of 2 years of experience in a customer service or sales role, preferably in the auto industryExcellent communication and interpersonal skillsStrong attention to detail and organizational abilitiesAbility to work independently and in a team environmentProficient in Microsoft Office and comfortable learning new software systemsBilingual (Spanish/English) skills are a plusMust be able to work flexible hours, including weekends and eveningsValid driver's license and clean driving recordEEOC Statement:Nashville Nissan is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, marital status, or any other legally protected group status. We are committed to creating an inclusive and diverse workplace and welcome individuals of all backgrounds to join our team.
