This is an exciting opportunity for a Universal Banker I. Job Summary Provide prom pt, efficient and friendly service to ensure an Excellent Customer Experience for all customers and employees. Acknowledges customers' needs with suggestions and referrals of appropriate Bank products and services. Perform all tasks accurately and efficiently while remaining in compliance with the established Bank policies and procedures. These individuals will need to be outgoing, sales oriented, flexible, adaptable and results driven. They must demonstrate ability to work independently and with a team, make sound decisions and use critical thinking skills.
Duties and Responsibilities Processes all customer transactions at a proficient level – including providing overrides and approvals Regularly engages customers to understand needs and make appropriate product and service recommendations Easily assists customers with routine questions and account maintenance requests Will make progress to become proficient in the following: Process vault transactions – including balancing and all other required daily transactions Open and close banking center (including all end of day processing) All required operational activities of the banking center Has knowledge of the bank's security system and is proactive in testing alarms Assists in completing all required reports Experience, knowledge and demonstrated sound decision making achieves higher limits and authority Begin to learn new account basics and more complex customer inquiries and transactions Expectation to put forth effort to move up to the UBII level within 6-12 months Qualifications To perform this job successfully, an individual must be able to perform each duty and responsibility at a satisfactory level or above as well as exercise accuracy, alertness, good judgment, courtesy, tact, and patience. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties and responsibilities.
EDUCATION and/or EXPERIENCE High school diploma or its equivalent. Customer service experience preferred. ABOUT US For more than 110 years, Peoples Bank has maintained a philosophy of commitment to the customer, a belief that has allowed us to thrive and continue to serve the people of Northwest Indiana and Chicagoland. It's the same philosophy that drives Peoples now as it did in 1910, when the Bank first opened for business.
Headquartered in Munster, Indiana, Peoples Bank has 29 Banking Centers across Northwest Indiana and Chicagoland. We are committed to helping our customers and communities be more successful by providing a wide range of consumer, business, wealth management products, and digital banking services. At Peoples Bank, better banking keeps moving forward.
Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities .
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