Job summary
The Commercial Services Officer promotes, solicits, and provides treasury management products and services to commercial and small business customers and prospective clients.Responsible for growing business with existing customers and prospects through external sales and marketing efforts.Achieves annual sales and scorecard objectives.
Job seniority: mid-to-senior level
Responsibilities
• Outreach to existing and prospective commercial customers to develop new business, expand existing relationships, maintain positive customer relations, and ensure proper servicing of accounts• Build, develop, and maintain profitable deposit relationships with new and existing customers• Identify treasury management product and service needs, propose solutions, and facilitate on-boarding and implementation• Work closely with commercial and branch staff to build awareness of United Bank Treasury and Purchasing Card capabilities• Conduct training for customers utilizing internet banking and related modules• Interface with all lines of business to grow non-interest income and core deposits• Develop and execute an effective sales strategy, generate leads, and follow up on referrals• Analyze businesses' cash flow, deposit relationships, and treasury needs to develop custom proposals• Maintain product knowledge and expertise• Represent the bank and participate in civic and community events• Cross-sell other bank products and services• Respond to banking services Requests for Proposal (RFPs)• Promote/discuss consumer lending products with customers (based on branch location within a market)• Maintain an active NMLS license (based on branch location within a market)
Requirements
• High School diploma required; Bachelor's degree highly desired• Minimum of five (5) years of working banking experience required• Customer contact skills are essential• Proficiency in Microsoft Office Products required• Strong verbal and written communication skills• Excellent presentation and problem-solving skills• Demonstrated excellent listening skills• Ability to work independently and in a team environment• Ability to travel up to 50% within assigned region/state• Ability to possess or obtain a NMLS license• Ability to complete ongoing NMLS training and ensure SAFE Act compliance
