Job Description You are a production fast-paced environment enthusiast. You have found the right team!
As a Transactions Manager I in the Subpoena Processing Department you will handle all third-party legal requests. Within Subpoena Processing is a Specialty team of highly skilled individuals that work more complex matters of the highest level of privacy, security, and importance due to the nature of the subject(s) and/ or matter(s). This team works with various state and federal agencies, along with in house attorneys, to ensure the urgency of the matter, risk involved, and responsiveness of the request are all factored into the final production of documents. You will manage, coordinate, and direct the daily operations of the Specialty Team.
Job responsibilities: Interact with senior leaders, multiple internal legal departments and external requestors in an effective and professional manner Review highly sensitive cases, resolve complex issues, partner and create SLA's and procedures with various Line of Business, Global Securities Investigations, Government Investigation Regulatory & Enforcement and the Financial Crimes Unit. Responsible for shift operations, including personnel management, process delays, and resolving problems or obstacles to production and/or quality Utilize Change management to document new procedures and projects specific to the Specialty Team. Monitor daily inventory of work, set workflow priorities and maintain department SLA's Responsible for tracking team performance and implementing action plans that drive improved performance and high quality with accountability and ownership Ensure that bank guidelines, policies, and procedures are followed as they relate to National Subpoena Processing, audit readiness, required training curriculum, and general management practices Conduct regular feedback and coaching sessions with team members to identify above and beyond accomplishments, obstacles to success, opportunities for improvement, and to ensure optimal performance by each individual on the team Required qualifications, skills and capabilities: :
Minimum 3 years of relevant law firm, financial institution or comparable experience Must be flexible, willing and able to adapt to rapid change Strong organizational skills with the ability to handle multiple tasks and projects independently, follow tight deadlines, and prioritize work Ability to establish and maintain strong relationships with senior business leaders and Chase Legal Teams. Ability to positively collaborate with other departments, colleagues and external customers Must be able to demonstrate sound leadership judgement; escalate any personnel, technology, or process concerns timely and appropriately Communication/presentation - excellent written and verbal communication skills with an ability to articulate in a meaningful and actionable manner Decision Making/Judgement - moderate level of independent decision-making using sound judgement Ability to understand the business Has amazing communication and personal skills Preferred qualifications, skills and capabilities: Paralegal certificate preferred Work schedule: Monday - Friday 8:00am-5:00pm
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
