Description Location: UCHealth UCHlth 2450 Peoria Admin Services, US:CO:Aurora
Department: UCHlth Pt Line Train and Supp
FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks)
Shift: Days
Pay: $25.80 - $38.70 / hour. Pay is dependent on applicant's relevant experience
Summary:
Maintains the quality assurance and training programs for the Patient Contact Center. Documents processes to develop training and informational tools.
Responsibilities:
Develops reports for quality and metrics. Refines training curriculum and integrates QA observations into group and one-on-one training and coaching sessions.
Provides curricula for new hire training, competency evaluation, and new clinic training. Develops and evaluates educational programs to meet identified needs and issues.
Conducts audits, analyzes data, and recommends interventions. Monitors calls and provides feedback to staff. Ensures that staff meet all quality assurance standards and KPIs.
Applies adult learning principles to design and creates innovative and instructional solutions. Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
Requirements: High school diploma or GED. Preferred: Bachelor's degree. 2 years of training or coaching experience. We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.
UCHealth invests in its Workforce.
UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.
UCHealth offers their employees a competitive and comprehensive total rewards package: Full medical, dental and vision coverage Retirement plans to include 403(b) matching Paid time off. Start your employment at UCHealth with PTO in your bank Employer-paid life and disability insurance with additional buy-up coverage options Tuition and continuing education reimbursement Wellness benefits Full suite of voluntary benefits such as identity theft protection and pet insurance Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year Loan Repayment: UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi. UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.
UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.
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