Ticket Office Assistant

Job Summary: Under the direction of the Assistant Athletic Director for Ticket Operations, with additional direction from Assistant Ticket Directors, the Ticket Office Assistant - Intern responsibilities include:
- Assist in all aspects of ticket operations and customer service efforts using the Paciolan Ticketing System, Ballena, SeatGeek, eQuery, FEVO, Salesforce, and the SideArm Player Guest System.
- Act as the lead ticket office customer service representative in ATO Call Center. Responsible for answering inbound calls and the primary person for managing email correspondences for the general ATO email account. ( ).
- Work closely with student ticket representatives and Legends ticket sales team. Effectively communicate ATO information/initiatives and provide customer service support for ticketing issues by working directly with customers and helping student ticket office staff to find solutions on a daily basis.
- Responsible for working all home football games and a multitude of additional events as assigned. Assist in managing event-day ticket operations including ticket sales, will call, pass gate, scanner preparation and customer relations while supervising student ticket office staff.
- Assist in all aspects of ticketing for event preparation, which may involve working beyond regular business hours. Working extended hours day prior to home football games may be necessary.
- Responsible for opening and closing the ticket office on the daily basis.
- Other duties as assigned to support Wisconsin Athletics.
Responsibilities: Performs a variety of responsibilities that support different athletic programs. Assists with general tasks for athletic programs during events and game days, including administrative, operational, and physical duties. 50% Records statistics and performs data entry 30% Assists in preparing sports facilities 20% Provides assistance for athletic programs as requested Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education: Required
Bachelor's Degree

Qualifications: - Excellent public relations and customer service skills. Working with a wide variety of internal and external customers, including donors, season ticket-holders, the general public, university staff and students.
- Effective decision making and problem-solving skills with the ability to work independently.
- Excellent organizational skills with the ability to handle multiple tasks and details efficiently, often with numerous interruptions.
- Well organized and excellent interpersonal communication skills.
- Excellent verbal and written communication skills is a must. Ability to compose professional well-written detailed emails to customers on a daily basis.
- Experience with proper cash handling, credit card security (PCI), and storage of valuable commodities like tickets and ticket stock.
- Knowledge of Microsoft Office software including word, excel and power point.
- Working knowledge of Big Ten and NCAA rules and regulations.
- Ability to work with a diverse group of people and establish effective working relationships with a multitude of athletic department employees.
- The ability to handle high pressure situations and meet deadlines while being courteous, following appropriate customer service standards to vendors, customers and co-workers.
- Experience with generally accepted ticketing procedures and knowledge of computerized ticketing software. Experience with Paciolan Ticketing Software preferred.
- Candidate should be passionate, optimistic and have a team-first attitude with to desire to build long lasting professional relationships.

Work Schedule: Monday-Friday, 8:15am-4:45pm. Evening and weekend work as required by events.

Work Type: Full Time: 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration: Terminal, 24 month appointment.
This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding

Salary: Minimum $17.50 HOURLY
Depending on Qualifications
Employees in this position can expect to receive benefits such as:
- Generous vacation, holidays, and paid time off;
- Competitive insurances and savings accounts; retirement benefits;
- Badger gear & season tickets for Badger football, men's basketball and men's hockey, and/or the varsity sports pass;
More Benefits information can be found at . 
Additional Information: JOB TERM: This is a 12-month position with a mutual option for a second 12-month term. This position cannot exceed 24 months.
NOTE: Unless confidentiality is requested in your online application, information regarding the names of applicants must be released upon request. Finalists cannot be guaranteed confidentiality.
Special Note: UW-Madison conducts criminal background checks for final candidate(s).
UW-Madison is an equal opportunity/affirmative action employer. We promote excellence through diversity and encourage all qualified individuals to apply.
How to Apply: To ensure full consideration, complete applications must be received by no later than 11:55 p.m. CST, on the assured consideration date. Please complete the online application and attach the materials below:
1. A cover letter addressing your qualifications and experiences specifically relating to the responsibilities of this position
2. A comprehensive resume

Contact: Tianwei Miller


Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title: Athl Event Support Coord(AT024)

Department(s): A42-INTERCOLLEGIATE ATHLETICS/GENERAL OPERATNS/TICKT OFC

Employment Class: University Staff-Fixed Term

Job Number: 298086-CJ

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:
Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
About University of Wisconsin Madison
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.
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