Ticket Coordinator 1 - Start Immediately

We are looking for a hardworking Ticket Coordinator 1 to join our productive team at Orion Consortium in Columbia, MD.
Growing your career as a Full Time Ticket Coordinator 1 is a fantastic opportunity to develop useful skills.
If you are strong in planning, critical thinking and have the right mindset for the job, then apply for the position of Ticket Coordinator 1 at Orion Consortium today!

DESCRIPTION
As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
Responsibilities include:
Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
Monitoring dedicated queues to ensure SLAs are maintained.
Assigning the tickets which are out of scope to Service Desk/Other Teams
Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload

 
REQUIREMENTS
Qualifications: Two (2) to four (4) years experience in customer service, help desk, or network operations center environment. Experience with Linux or Windows administration desired. ITIL v3 Foundations certification desired.
Clearance required: TS/SCI with poly

Position requires a TS/SCI.
Benefits of working as a Ticket Coordinator 1 in Columbia, MD:
? Excellent benefits
? Advancement opportunities
? Competitive salary