Temp Service Coordinator (Summer Only) $18-$20/hr
Founded in 1976, Custom Air has grown into a premier contractor by believing in and delivering on the philosophy of "Doing what's Right" for our customers and our employees. Our team environment provides opportunities for our employees to continue to improve and grow while still maintaining a great work/life balance. As of 2021, we are happy to be a proud member of the Air Force One family of companies. In 1984, Bill Guy founded Air Force One, a commercial HVAC company, in his hometown of Dublin, Ohio. Under the continued leadership of the Guy family, Air Force One has expanded our offerings and capabilities and grown to include 8 locations with a nationwide reach. While we continue to progress and improve, we have never forgotten our roots. We remain devoted to the same organizational values and vision upon which we were founded.
Air Force One has been named Top Workplace by Columbus CEO Magazine for the 4th year in a row in 2024!! This award is very special to us, as it is solely based on anonymous reviews from Air Force One associates. Our positive culture has led to an environment where your ideas are encouraged and welcomed. We believe in working hard but also enjoying your time away with an excellent work/life balance. From the beginning, we have dreamed of building a company unlike any other in the HVAC industry for both our employees and our customers. We are well on our way to achieving this dream!
As one team dedicated to personal ownership and service to others, we keep our core values at the root of everything we do:
INTEGRITY: promising unmatched honesty and reliability.
HUMILITY: thinking of others before yourself.
INTELLIGENCE: providing thoughtful and reasonable decisions.
HUNGER: striving to progress and improve.
POSITION SUMMARY:
Ensures continuity in all critical client touch points between client and Custom Air. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians. QUALIFICATIONS: Customer Service Experience Required HVAC Experience Preferred RESPONSIBILITIES: Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls. Enter and schedule Service calls and maintenances into our Database. Maintain client information. Coordinate call for dispatch and communicate with technicians. Knowledgeable of all aspects of the service department; parts ordering, residential contracts (pricing and selling to the customer over the phone), commercial contracts and truck stock inventory. Set up and manage electronic filing systems. Complete forms in accordance with company procedures. Monitors and reviews service calls and PM activity (daily, weekly, monthly) Activity Follow through. Proposal recommendations Recommended repairs Escalations Issues Purchase orders and organize technician's parts for pick up or staging. Coordinates all EFM tools (electronic facility management) SAMPro Client web-based systems (tracking, updates, submissions etc. Other duties as assigned. If you are looking for growth opportunities, a positive culture, and a family like atmosphere then apply today!
