Telserv Operator - Energetic Workplace

We are looking for a resourceful TelServ Operator to join our innovative team at City Of Gainesville, FL in Gainesville, FL.
Growing your career as a Full Time TelServ Operator is an amazing opportunity to develop key skills.
If you are strong in cooperation, project management and have the right personality for the job, then apply for the position of TelServ Operator at City Of Gainesville, FL today!

If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.
Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.
Department:
GG_Police: Police Specialty Units Salary Range Minimum:
$15.00 Salary Range Maximum:
$19.03 Closing Date:
09/29/2023 Job Details:
This is telephone and walk-up work handling and screening non-emergency calls and services at the Gainesville Police Department's front desk area.Positions allocated to this classification reports to a designated supervisor and work under close supervision. Work in this class is distinguished from other classes by its emphasis on handling non-emergency calls and incident report writing responsibilities. Job Description:
SUMMARY
This is telephone and walk-up work handling and screening non-emergency calls and services at the Gainesville Police Department's front desk area.
Positions allocated to this classification reports to a designated supervisor and work under close supervision. Work in this class is distinguished from other classes by its emphasis on handling non-emergency calls and incident report writing responsibilities.
EXAMPLES OF WORK*
This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required. ESSENTIAL JOB FUNCTIONS
Performs clerical functions associated with the front desk, i.e. tow releases, authorization to release vehicle forms, authorization to file stolen vehicle forms, parking affidavits, late vehicle accident report forms, Victim/Witness statements, Victim's Rights form, Medical Theft affidavit, trespass authorization letter, liability waivers, vehicle for hire application, and Internal Affairs complaint forms.
Processes Police Clearances for citizens seeking acceptance into homeless shelters where required.
Receives, screen, and directs calls of a non-emergency nature on telephone lines.
Communicates with dispatch and zone officers utilizing mobile radio station.
Identifies emergency and high priority calls for service and transfers calls to appropriate entity.
Inputs and transmits non-emergency calls using computer terminal. Contacts appropriate personnel to notify of complaints and/or actions required.
Uses computer terminal to update and monitor information status, transmit requests for non-emergency services, and retrieve various data and records.
Monitors the department's citizen online reporting system which requires proofreading the submitted report and sending a response back providing an issued case number or denial reason.
Monitors the checking out and in of patrol pool cars and maintaining the key boxes storing the spare keys to the patrol vehicles.
Monitors the video screens for security cameras set up around the department.
Monitors the security of the entrances into the main building from the front desk area and the doorway leading into the Hall of Hero's community room.
Issues visitor badges to citizens (non-personnel) that will be entering the secured areas of the building.
Monitors the fire alarm panel for the main building and makes appropriate notifications when alarm activations occur.
Participates in ongoing training and re-training along with Operational Bureau personnel on Computer Aided Dispatch (CAD), and front desk functions.
Performs special support projects as directed by supervisor, i.e. proofing and compiling information.
Utilizes the building paging system to contact staff or announce emergency messages.
Takes police reports from citizens reporting crime.
Interacts with and assists citizens having business with the Gainesville Police Department (GPD), by screening and directing them to other GPD bureaus or City of Gainesville departments. These contacts range from "friendly assists" to dealing with wanted felons.
Responds under emergency conditions.
Attends work on a continuous and regular basis.
NON-ESSENTIAL JOB FUNCTIONS
Contacts other Public Safety agencies to obtain assistance as needed.
May be required to handle situations under emergency conditions.
May be required to work with, or will have access to, information or documents pertaining to criminal investigations, especially those dealing with drug-related activity.
Performs other related duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Graduation from high school or possession of an acceptable equivalency diploma and one (1) year experience using a multi-line telephone system, and six (6) months experience using a computer system, or an equivalent combination of training and experience which provide the required knowledge, ability, and skills.
Typing at a speed acceptable to department needs may be required.
CERTIFICATIONS OR LICENSES
Licenses
None.
Certifications
Florida Criminal Information Center (FCIC) certification is required within 30 days of appointment.
Police Security clearance to gain access to the Criminal Justice Computer Systems is required upon appointment.
KNOWLEDGE, SKILLS AND ABILITIES
Demonstrable basic working knowledge of computers and relevant software.
Ability to learn and utilize substantial amount of knowledge of law enforcement and legal issues in order to properly assist citizens in various modes of distress.
Ability to use facsimile machines, printers, and copy machines.
Ability to read information provided in a written and electronic medium.
Excellent written and oral communication skills as demonstrated by the ability to articulate information and issues clearly, concisely and politely.
Ability to memorize large quantities of information, i.e. ten codes and signals used by the department.
Demonstrates a strong customer orientation.
Ability to interact collaboratively and productively to build effective relationships with individuals of diverse backgrounds, including other city employees and the general public.
Ability to deal professionally with the public and coworkers while using good interpersonal skills in directing calls and providing information and serves.
Ability to maintain security and confidentiality.
Ability to effectively handle multiple tasks.
Ability to work efficiently in a stressful environment.
Ability to operate multi-line telephone equipment and mobile radio.
Ability to successfully complete departmentally approved training and job requirements.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.
PHYSICAL REQUIREMENTS
Work is sedentary and requires prolonged hours entering data at a computer terminal.
WORK ENVIRONMENT
Position requires shift work on an assigned basis and is subject to scheduled and unscheduled mandatory overtime.
Note:
May Require Assessment(s).
May fill multiple positions.
May establish an eligibility list.
Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.
All 'regular' employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, interest free loans for purchase of fitness equipment, on-site medical staff and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees.
If you are unable to apply online due to a disability, contact recruiting at View email address on jobs.institutedata.com or by calling View phone number on jobs.institutedata.com.

Benefits of working as a TelServ Operator in Gainesville, FL:
? Company offers great benefits
? Rapid Progression
? Leading Industry Pay