Teller II (U of L Branch)Class Act Federal Credit UnionLouisville, KYApply This position will be located at our U of L Branch - 331 W. Cardinal Blvd. 40208 Monday - Friday 8:45 am - 5:15 pm The primary function of this job is to assist members by offering products and services that will improve their financial well-being while continuously working to exceed member expectations through exceptional service and proactive servicing skills. Project a friendly and professional attitude while aiding all members and potential members with their financial needs. Using an enthusiastic approach, the member relations II officer will introduce and cross-sell to new members and current members, all of the credit union services by assisting them with all aspects of member service including routine account transactions as well as opening savings and checking accounts, explaining credit union policies, furnishing account statuses, interviewing applicants applying for consumer loans, and opening CD's and IRA's. Knowledge of all products and services the credit union offers is necessary to provide the member with the information to make the best informed financial decision while adhering to all credit union policies and procedures.
As "front-line" employees with frequent member contact, employees are responsible for providing valuable feedback to management on members' issues and suggestions in an effort to increase member satisfaction. Maintaining a strong spirit of teamwork with all other employees in order to achieve credit union objectives and improve our quality of work life.
Experience: Two years of similar or related experience preferably with a financial institution.
Education: A high school education or equivalent.
Interpersonal Skills: Requires a willingness to work within a retail sales environment, possessing a professional, patient and friendly demeanor at all times when assisting members. Be able to efficiently interact with members, while accurately conducting their business transactions. A significant level of trust, diplomacy and professionalism is required,
in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Mental alertness and a cooperative attitude toward others are necessary.
Other Skills: Possess extensive knowledge of all Credit Union products, services, policies and procedures. Neatness in appearance, punctuality, flexibility and dependability are a must. Ability to prioritize work flow while learning new things in a relatively short amount of time is necessary along with the initiative and ability to handle numerous assignments concurrently. Requires a basic understanding of operating a computer with the ability to navigate the internet, and use Microsoft outlook, word and excel. Attention to detail and ability to maintain accuracy. Must be Bondable.
Work Environment: The goal of the Dialogue branch environment is to provide a single source for most of the financial needs of our members. The responsibilities associated with this position may change from time to time in accordance with the organization's goals and business needs.
EOE
Additional Information/BenefitsMonday - Friday120 hours PTO in first year of employment13 Paid HolidaysPaid Volunteer TimeTuition ReimbursementClothing AllowanceFree ParkingMonthly & Annual IncentivesMedical Insurance as low as $2 per monthFree Dental & Vision InsuranceFree Life Insurance, Short & Long Term Disability, Accidental Death & Dismemberment401(k) with employer match Benefits: Monday - Friday120 hours PTO in first year of employment13 Paid HolidaysPaid Volunteer TimeTuition ReimbursementClothing AllowanceFree ParkingMonthly & Annual IncentivesMedical Insurance as low as $2 per monthFree Dental & Vision InsuranceFree Life Insurance, Short & Long Term Disability, Accidental Death & Dismemberment401(k) with employer matchthis is a Full-Time position 1st Shift
Travel is not required
Relocation is not requiredApply
