Telecommunicator

Initial Posting Date:
04/04/2024 Application Deadline:
04/25/2024 Agency:
Oregon State Department of Police Salary Range:
$5,342.00 - $7,252.00 Position Type:
Employee Position Title:
OSP Telecommunicator 2 Job Description:
Do you thrive in a fast-paced work environment? Do you have strong attention to detail and communication skills? If so, consider joining the Public Safety Services team here at OSP!
Apply today! No resume or cover letter necessary. Simply update your Workday profile to include detailed experience demonstrating that you meet both the Minimum Qualifications and the Preferred Skills of the job announcement.
***If you are a current OSPOA employee and you wish to receive preference as an internal applicant, you must apply in Workday by END OF DAY on April 12, 2024. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants.***
OSP is recruiting for multiple, Permanent OSP Telecommunicator 2
positions located in Salem, Oregon at the Northern Command Center. If you require an alternate format in order to complete the employment process, or to request a copy of the position description, please email your request to
and reference REQ-152784. The Northern Command Center is a 24/7 dispatch operation with varying shifts.
What will you do?
You will be responsible for communication coordination between field officers, local and county law enforcement and emergency services, state agencies, and the public within a large geographic area encompassing multiple counties, cities and towns. OSP maintains telecommunication centers in Salem (NCC) and Central Point (SCC), as part of a statewide regional command network. Your day-to-day duties will include answering multiple phone lines and monitoring and responding to multiple radio channels simultaneously. In addition, the duties of this position are supportive of the State Police teletype network, computer-aided dispatch, the statewide and nationwide networks, and their included databases.
Minimum Qualifications:
Three years of public contact experience in any position which includes gathering, relaying and providing information to others, in addition to evaluating activities and/or incidents and determining an appropriate course of action:
AND
Keyboard (typing) speed of at least 35 words per minute;
AND
High school diploma, a GED certificate, or equivalent.
Successful completion of a Certified Emergency Communications Course may substitute for one of the required three years of public contact experience. If you are invited to move forward in the selection process, you will need to provide a copy of your High School transcript, diploma or GED. Preferred Skills:
Demonstrated ability to communicate effectively both verbally and in writing in a professional and articulate manner.
Experience receiving, disseminating, & dispatching emergency or non-emergency requests.
Experience with answering multi-line phones or working in an environment with constant disruptions where multi-tasking was essential.
Previous shift work experience.
Previous experience that required a high degree of accuracy, memory recall and attention to detail .
Special Qualifications:
An appointment to this position would be contingent upon successful completion of a Physical Examination;
AND Passing all applicable medical and psychological evaluations;
AND Passing all applicable background, credit and criminal history checks.
Must successfully complete the required courses and receive certification from the State of Oregon as an emergency services telecommunicator.
Applicants will need to demonstrate the ability to read and write at the 12th grade level as part of the selection process.
Additionally, the recruitment process will include a typing test to demonstrate typing speed and accuracy and a CritiCall test, which tests for the critical skills and abilities needed to perform this job. Oregon Basic Telecommunicator certification is required for and can only be held by individuals whose primary duties are receiving, processing and transmitting public safety information received through a 9-1-1 emergency reporting system. Complete definitions of a Telecommunicator can be found in OAR ********
. For more details regarding the Basic Telecommunicator Training offered by the Oregon Department of Public Safety Standards and Training (DPSST), click this link here
. The Oregon State Police is an Equal Opportunity employer committed to Diversity, Equity, and Inclusion
and affording all persons an opportunity for employment and advancement on the basis of their knowledge, skills, and abilities. At Oregon State Police, our Mission is to serve all people with a priority of safeguarding life, property, and natural resources by building upon a diverse, professional, and trustworthy workforce. Our core values are Compassion, Honor, Integrity, Loyalty, and Dedication. Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position.
How to Apply:
In Workday, follow the "Apply" process and complete the online application no later than 11:59pm on the date listed above.
No attached resume or cover letter necessary! Instead, update your Workday profile to include detailed experience demonstrating that you meet both the Minimum Qualifications and the Preferred Skills of the job announcement.
Failure to address the Minimum Qualifications in your Workday profile and Questionnaire will result in disqualification of your application.
Complete any additional questionnaires to ensure that your application is complete.
You may be asked to submit additional information after the initial application.
The selection process consists of a review of your application materials and an evaluation of your experience, education, preferred skills, training and overall professionalism of your application materials. Do not attach extra documents. We will only review documents that we ask for. Please note that your application materials will also be evaluated for grammar, spelling and punctuation. Qualified applicants whose background most closely matches the needs of the position will be invited to the testing process.
About the Agency
The Oregon State Police (OSP) is a multi-disciplined organization charged with protecting the people, wildlife, and natural resources in Oregon. We enforce the traffic laws on the state's roadways, investigate and solve crimes, conduct post-mortem examinations and forensic analysis, and provide background checks and law enforcement data. We regulate gaming, the handling of hazardous materials and fire codes, and educate the public on fire safety and enforce fish, wildlife, and natural resource laws. Learn more about OSP here.
Additional Information & Benefits:
The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%. Please review the Classification and Compensation
page for more details. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase. Please monitor your Workday account, as communications will be sent to your Workday account. You may be asked to submit additional information after the initial application. If you would like to retain a copy of the job announcement, please print this page for your records. Once your application has been processed, you will no longer be able to review the announcement. Additionally, Workday will timeout after 20 minutes of inactivity.
Eligible Veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources
, or call Oregon Department of Veterans' Affairs at: . NOTE: If requesting Veterans' preference, please be sure to check your Workday account for pending tasks or actions under your "My Applications" section. OSP does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet DAS employment eligibility standards.
This position is covered by an OSPOA Collective Bargaining Agreement. Current OSPOA employees who meet the minimum qualifications of this position will be given preference in the selection process. Current OSP employees should refer to the filling of vacancies policies for additional information.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
Helpful Links & Resources:
Learn more about OSP here.
View our recruitment video here.
View our competitive benefits package
. Background screening information can be found here.
OSP does not offer Visa Sponsorship. To view information regarding work authorization and acceptable documents for verification, click here.
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