Telecom Engineer

Provides maintenance and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unitor system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).

Knowledge of: computers & electronics;  oral & written communication tools & techniques;  customer support & personal service;  telecommunications (e.g., Microwave, wireless, fiberoptic);  IT security principles & methods;  Motorola MCC 7500 Radio Console;  MARCS tower sites safety practices (e.g., HVAC, door alarms, etc.);  operating systems installation & configuration procedures;  network standards, protocols & procedures;  platform usage;  capabilities of network equipment including, routers, switches, bridges, & related hardware;  back-up & recovery techniques;  technical writing & documentation practices. Skill for: reading comprehension;  speaking; service orientation;  installation;  troubleshooting; critical thinking;  systems evaluation & operational / systems monitoring. Ability to: transport items up to 50lbs;  operate help desk software (e.g., Service Now & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana, MS Office 365 apps.  carry out instructions in written, oral or picture form;  understand manuals & verbal instructions technical in nature;  stay abreast of current technologies in area of IT assigned;  deal with problems involving several variables in familiar context.