Description
This position will be located in Charlotte and will be a Hybrid mobility classification.
Telecom Provisioning Analyst (Wireless)The telecom carrier provisioner position is responsible for procuring, tracking and delivery of off-net wireless data services for the entire Duke Energy telecommunications service territory. The provisioner works with various internal business customers, internal Telecom personnel, and external Telecom carriers to ensure provisioning and delivery of the most cost effective and efficient services to Duke Energy. This function is responsible for discrepancy resolution and assesses and optimizes telecom services throughout the Duke Energy territory.
JOB DUTIES:• Ensure that requests received in a work queue for procurement, change or disconnect of off-net wireless telecommunication services are handled in the most effective manner. Make decisions about the proper service to order and to ensure that procurement processes are followed. Work with the wireless telecommunication service provider to make sure all information needed for the order is fulfilled. Work with the wireless telecommunication vendors to track progress of the wireless orders, escalating within the carrier organization when needed to insure timely and accurate delivery of services. Inform the Duke Energy engineer, business customer or telecommunication technician when an order will be delayed or when additional information is needed. When an order has been completed, you will notify the customer and provide him/her with the assignments and accurately enter the circuit information into our circuit inventory systems.• Provide guidance in the assessment, selection, procurement and inventory of wireless services and assets. This includes working with network and radio engineers to order the most cost effective and efficient services, as well as leveraging enterprise telecommunication contracts to order services that fulfill the needs of Duke Energy. Must have broad knowledge of telecom infrastructure, wireless voice and data services, the internal Duke Energy network and vendor contracts. Provide consultation or guidance to project teams to optimize the wireless telecommunication services or to introduce new telecommunication technology.• Assist with billing reviews for new wireless services to ensure that vendors have properly priced the services and that the circuit inventory reflects the services and pricing accurately. Work with the vendor billing department or team's invoicing analysts when billing information is in error.• Responsible for the accuracy of the circuit inventory and periodically audits the accuracy of circuit inventory. Work with teams to help reduce the cost of wireless telecommunication services. Learn and understand new telecommunication technology as it is implemented in the Duke Energy environment. Engage in the review of processes and procedures and make recommendations for when a work process could be improved.• Develop internal processes that define how to order circuits, how to maintain the accuracy of the circuit inventory, how to terminate circuits and how to work with the telecom and radio engineers and to provide new telecommunication services, changes to existing services or disconnect existing services.
Basic Qualifications:• Bachelor's degree from a four-year College or University or 4yrs of equivalent direct work-related experience in lieu of degree.• 3yrs or more of directly related work experience.
Desired Qualifications:• Knowledge and experience with Telecommunication wireless voice and data services.• Self-starter, takes the initiative to reach out to team members for guidance and escalates issues when they arise.• Good troubleshooting and problem solving skills.• Excellent communication skills including teamwork, presentation, and interpersonal skills.• One or more year's information technology experience in managing asset lifecycle replacements or full life cycle asset management (i.e. circuits, contracts).• Demonstrated analytical skills, demonstrated attention to detail and the ability to develop and follow processes and procedures.• Previous experience with Carriers and Carrier portal systems. Proven Wireless technical expertise; Telecommunication experience, knowledge of how wireless voice and data services are procured is essential, knowledge and understanding of wireless terminology including Preferred Roaming Lists (PRL's), wireless networks 3G, 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, MDN.• Previous customer service type role, preferably Telecom, Carrier related.• Able to interact with customers to understand their real need versus what they may have described in the request.• Knowledge of SIM management and provisioning.• Prefer experience with Service Now and Jira work management type systems. TEM Inventory systems experience such as Rivermine.
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