2626 W Beryl Ave Phoenix Arizona, 85021, Position Description:
The Telecom Administrator I provide telecom support activities surrounding the day-to-day management of telecom equipment and systems. This position is responsible for tier 1 escalations and troubleshooting, installing and directing the installation of standardized communication systems and services for the organization in Arizona, Maryland and any future locations. In addition, supports existing telecom technologies and provides input on solutions proposed by the Manager, Security and Operations and Sr. Telecom Administrator/Engineer.
Essential Duties and Responsibilities:
Financial – Sustains growth through financial stewardship & fiscal responsibility.
Participates in the evaluation, recommendation and selection of telecom related hardware and software solutions. Customer & Community – Collaborates with customers to understand and deliver customer's needs & expectations.
Supervises vendors in the installation of telecom cabling for new and/or existing locations, providing excellent customer service. Operational Excellence – Implements strategies to maximize resources and infrastructure.
Installs and configures telecom equipment per established standards. Maintains and updates telecom systems. Monitors telecom systems for potential problems and provides solutions. Assists in ensuring compliance with telecom system availability and performance standards. Responsible for telecom equipment installation, troubleshooting and hardware testing as well as ongoing maintenance of production and staging/QA environments. Coordinate with low voltage cable install vendors for quotes and monitoring of work being completed to specifications. Assists in developing documentation for telecom systems and processes. Available for on call and after hours support as needed. Adheres to laws and regulations in the licensing, operating and technical performance of telecom systems. Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned.
Key Values/Enabling Attributes:
Trust – Making relationships as important as results; Doing the right thing even when no one is looking; Doing what we say we will do; Having the courage to resolve differences; Respecting the uniqueness of every individual. Collaboration – Engaging in unfiltered conflict around ideas; Apologizing when appropriate; Taking care of each other and the business; Achieving greatness as One Goodwill; Partnering with our communities to serve our customers. Engagement – Valuing attitude and aptitude; Being an ambassador of Goodwill; Going above and beyond; Having fun and celebrating successes; Making life better for those around us. Ownership – Leading by example; Driving operational excellence; Holding one another accountable; Making Goodwill better every day; Taking responsibility to initiate solutions. Innovation – Encouraging continuous learning; Willing to take risks; Transforming from common to exceptional; Promoting breakthrough thinking; Embracing change. Minimum Qualifications (Education, Experience, Skills):
Degree in Computer/Information Science, technical college or equivalent work experience desired. Cisco CCNA Voice or other relevant network/telecom certifications preferred. 3+ years' progressive experience as a Telecom Administrator. Demonstrated understanding of telecom security. Familiarity with Cisco IOS, Cisco routers, CUBE, SIP Trunks and LAN/WAN communications. Familiarity with Cisco VoIP systems including but not limited to Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC) and Cisco Unified Contact Center Express (CUCX). Working knowledge of networking technologies, protocols and security such as basic IP addressing, SIP, QOS, DNS, DHCP, VPN client configuration and VOIP phones. Working knowledge of telepresence endpoints, softphones, dial peers, partitions, call search spaces, route patterns and translation patterns. Experience implementing and maintaining telecom technologies in a mixed vendor environment, including but not limited to video conferencing technologies and systems. Experience with Solarwinds, NetFlow, and other telephony systems monitoring/analyzer tools like packet captures. Strong ability to focus on telecom troubleshooting and resolution. Strong written, verbal, and interpersonal communication skills. Ability to collaborate and work effectively in partnership with others. Strong customer service skills. Ability to multi-task and work in a fast-paced environment. High attention to detail and accuracy. Valid drivers' license and clean MVR. Ability to pass a background check and drug screen, where applicable for position. Ability to obtain Fingerprint clearance card. You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K (Immediate participation upon hire) Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!
Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at , option 5, or .
We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( to learn how to report it.
