Job summary
Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States.Glo Fiber is looking for new employees who want a new company experience, matched with the stability and benefits of a publicly traded company with over 1M customers.We are interviewing technicians, installers, retail sales representatives and other key positions in preparation for new market launches very soon.
Job seniority: associate level
Responsibilities
• Installs, troubleshoots and repairs Internet, phone and digital video services including business and residential locations.• Installs, troubleshoots, and repairs all wiring/cabling and hardware required to support home and commercial services. This may include fiber, coax and Ethernet cabling.• Programs, configures and troubleshoots Shentel provided customer premise equipment to support video, phone and Internet services.• Installs, maintains and replaces coaxial cables, fiber optic and copper lines entering or within the customer premises.• Supports system maintenance by clearing complex plan conditions throughout the network.• Installs in-line devices including coax amplifiers, line extenders, taps, splitters, power supplies and fiber optic multi-ports and splitters• Utilizes test and measurement equipment to validate performance of Internet, video, phone and Wi-Fi services.• Observes all company safety procedures at all times.• Will be expected to support on-call rotation and periodic weekend work may be required.• Working conditions include climbing, working in attic crawl spaces, working at heights and driving across service territories in a company vehicle.
Requirements
• Must be able to clearly and successfully communicate to customers internal and external. Listen effectively, present your idea, write clearly and work well solo or in a group setting.• Have a valid driver's license• Must have 3-5 years of experience with HFC and/or fiber to the premise installation, maintenance, troubleshooting and repairs. Must also be competent in HFC and fiber optic theory, maintenance and trouble shooting.• Able to demonstrate basic PC/tablet skills using basic software applications like email and web browsers.
Key Skills Needed
• Clear communication• Valid driver's license• Experience with HFC and/or fiber installation, maintenance, troubleshooting and repairs• Competent in HFC and fiber optic theory, maintenance and trouble shooting• Basic PC/tablet skills
