Technical Writer

at Oracle in Dover, Delaware, United States
Responsible for designing, developing, and maintaining user assistance for Oracle Analytics services. Collaborate with multiple internal stakeholders to deliver high-quality user assistance assets to our customers.
Create a variety of user assistance for your assigned products, which can include documentation, tutorials, videos, and embedded help in the UI, following user assistance development processes, templates, and standards using various tools and systems. Collaborate with internal stakeholders on teams such as Development, Product Management, and Customer Support to identify customer requirements and to develop and maintain the assets for these products. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert ( SME ) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis.
Job duties are varied and sophisticated, utilizing independent judgment and flexibility. Demonstrate functional knowledge of Windows and Linux or UNIX . Possess a degree, certificate, or relevant proven experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 6+ years of user assistance development or relevant experience. Proven ability to develop new material and coordinate it logically is critical, as is the ability to write in a natural, "conversational" style. You must be willing to regularly meet with peers and stakeholders in a variety of time zones, and be comfortable working within a geographically dispersed and highly collaborative team. Our user assistance team works closely together: sharing topics among guides, performing peer reviews, and assisting each other as needed when deadlines approach.
Preferred qualifications include:
+ Excellent writing skills.
+ Demonstrated ability to write for varied audiences from end users to administrators.
+ Demonstrate understanding of the majority of the following: XML , DITA , XHTML , XSL , CSS , or XML schemas for user assistance types, and information and learning architecture.
+ Experience with authoring documentation in a content management system and with Oxygen XML Editor and Camtasia highly desirable.
+ Experience with databases, analytics, and business intelligence preferred.
+ Experience with writing for backend systems; familiarity with REST APIs, Java, SQL , highly desirable.
+ A strong, positive work ethic as proven by initiative, adaptability, independence, and the desire to do what's needed to produce a quality product. Strong team player who enjoys close collaboration with peers.
Career Level – IC3
Responsibilities Create a variety of user assistance for your assigned products, which can include documentation, tutorials, videos, and embedded help in the UI, following user assistance development processes, templates, and standards using various tools and systems. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert ( SME ) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Collaborate with team members developing training materials. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range: from $64,400 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
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