Technical Support Specialist

We are seeking a Technical Support Specialist with a background in legal or professional services, possessing a can-do attitude and a passion for aiding others. In this role, you'll collaborate with attorneys and staff across all levels, maintaining a polished and professional demeanor. Key responsibilities include exceptional communication skills (both verbal and written), proactive engagement in new tasks, rapid adaptation to new applications, and thriving in a team-oriented setting. This position demands sharp problem-solving abilities, a sense of urgency, abundant patience, a customer-centric mindset, and adaptability in collaborative scenarios.
Requirements
Install, configure, and manage desktop, laptop, and mobile device hardware and software, encompassing operating systems and peripherals like projectors, printers, and phones.
Setup and configure audio/video conferencing systems.
Proficient in identifying, diagnosing, and resolving technical issues promptly. Skillfully troubleshoot desktop and end-user-related systems and equipment.
Respond promptly to user inquiries and Tier 1 help desk calls, collaborating with engineering on desktop and UI tasks.
Solid understanding of basic networking principles, Microsoft Office 365, iManage, Windows, iOS, and Android platforms.
General familiarity with server/data center hardware.
Ability to convey technical concepts effectively to non-technical personnel.
Strong analytical aptitude.
Experience in the legal industry is advantageous.
A high school diploma or GED certificate is required; a bachelor's degree is preferred.
Capable of lifting objects weighing up to 50 lbs.

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