Technical Support Specialist

Job Title: Technical Support Specialist Wage/Hour Status: Exempt

Reports to: Director of Technology Services Pay Grade: Technical 3

Dept./School: Technology Services Date Revised: 5/2024

Primary Purpose :

To provide support, repair, and installation of computing devices and related peripherals, audio-visual equipment, and software.

To provide level-one assistance with network issues.

To provide training and mentoring of Campus Technicians.

Qualifications:

Education/Experience:
Associate's degree, technical degree, or technical training/certification and 5 years experience in a technical support role
Required Knowledge and Skills:
Knowledge of Windows OS
Knowledge of Mac OS
Knowledge of iOS
Knowledge of Chrome OS
Knowledge of Active Directory
Knowledge of Google Suite
Experience repairing and troubleshooting devices, and printers
Experience supporting and troubleshooting local area networks
Major Responsibilities and Duties: Maintains and supports District computers
Maintains and supports District iOS devices
Maintains and supports printers, scanners, and other peripheral devices.
Maintains and supports audio-visual equipment such as projectors and document cameras
Maintains and supports interactive displays
Level 1 support for networking issues
Maintains hardware inventory database in the field
Provides mentorship opportunities
Assists with installation and implementation of projects
Efficiently prioritizes and completes work orders
Maintains technical certifications
Maintains confidentiality of staff and student information.
Regular and consistent attendance.
All other duties as assigned.

Equipment Used:

Computers (both Macintosh and Windows) and associated peripherals

IOS devices

Chrome OS

Small hand tools

Personal Vehicle

Personal Cell Phone

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress

Demonstrate patience and flexibility when working with others

Maintain professional and friendly demeanor at all times

Lift, carry, push and/or pull items of up to 50 lbs. on a daily basis

Sit or stand for extended periods of time

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not

an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.