Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
In this position, you will provide technical support for Analytical Service, Process Automation Measurement & Analytics (PAMA) in Bartlesville, Oklahoma, delivering superior, professional service, remotely or on site. As Technical Support Specialist, you will coordinate and provide technical support for all ABB Analytical Products to customers, and channel partners. This position is responsible for live call capture and managing salesforce cases utilizing all technical knowledge and technical resources.
Your responsibilities Answer incoming phone line and salesforce case support for product related customer inquiries. Metrics will be maintained to ensure we are meeting customer expectations of providing best in class technical phone support Coordinate and resolve escalated customer issues for level 2 and 3 product technical support of all products handled by PMU (Product Manufacturing Unit) Bartlesville Salesforce Case management: Create, assign, document and resolve customer issues using Salesforce Technical resource for ABB's field service personnel Review product and service documentation to verify it meets service requirements Alpha/Beta testing support for new product and software releases, as needed Occasional field service work Conduct product training classes, as needed Your background Associate's Degree in engineering or minimum of 5 years of related industry experience or a special combination of education and experience and/or demonstrated accomplishments 5 plus years experience in information technology, databases, electronic gas/liquid flow computers, instrumentation, RTUs (Remote Terminal Units) and gas chromatographs used in the upstream Oil and Gas industry preferred Customer service or field service experience with electrical/electronic and gas and liquid measurement systems Strong written, verbal, and interpersonal communication skills in English Candidates must already have a work authorization that would permit them to work for ABB in the US Benefits Retirement plan Life insurance Disability insurance Wellbeing program Healthcare plan More about us ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Eq ual Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to . Resumes and applications will not be accepted in this manner. myBenefitsABB.com
