Technical Support Representative ( Account Provisioning) Location Remote in United States : About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Responsibilities We are Hiring! We are looking for an Account Provisioning Professional to join our FRB ( Federal Reserve Bank) team. This qualified individual will join our high performing team. This position is fulltime remote. What you will do: Work with the customer and Peraton users to create, add, modify, or delete user accounts. Review access requests for accuracy and appropriateness, including working with Authorized Approvers to ensure request procedures are followed. Learn and manage changing toolset for provisioning accounts. Support the development and updating documented processes for provisioning accounts. Create, assign, and track tasks for TAM and operational SMEs in ticketing tool for account provisioning to ensure all are completed on time. Support the annual and semi-annual account recertification process, including managing spreadsheets, imports and exports to MS Access DB. Support New Hire Laptop/PIV-I Deployment Scheduling. Support PIV-I activities to include revokes and replacement of lost/stolen cards. Perform all work in an efficient manner to meet SLAs. Work with customers to resolve access issues. Qualifications Required Qualifications: Must have a High School Degree and a minimum of 1 year experience. Ability to manage and track both near-term and long-term commitments to completion. Ability to work with a team in a collaborative manner to achieve team goals. Ability to help troubleshoot user issues. Must be familair wrh MS Access DB. Experience in users account creation and modification. Familiarity with TAM and operational SMEs based on access requirements. Must be a US Citizen. Must be able to obtaina nd maintain a Public Trust Clearance. Preferred Qualifications: Active Public trust is a plus. Benefits: At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. Paid Time-Off and Holidays Retirement Life & Disability Insurance Career Development Tuition Assistance and Student Loan Financing Paid Parental Leave Additional Benefits Medical, Dental, & Vision Care
