The RoleVerkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our London office. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!ResponsibilitiesFull-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issuesProvide best practice design, installation, and configuration expertise to enterprise customersCommunicate technical matters to customers both orally and in writingOwn customer issues from creation to resolutionCollaborate with Engineering and Product teams to test new products and identify bugsWrite technical knowledge base articles and whitepapersStaying up to date on the latest products and industry technologiesBuild tools and processes that will scaleRequirementsBachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity1+ years professional or internship experience in a technical support engineering or IT roleStrong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systemsExperience working with Linux, APIs, Python, or other coding languages is a plusAbility to communicate complex technical matters both orally and in writingExcellent customer service skills and ability to multitask and prioritize in a fast-paced environmentDemonstrated problem-solving skills and attention to detailIndustry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+London Office Employee BenefitsVerkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to: Generous medical, vision, & dental insurance coverageFertility benefitsFitness/wellness allowanceMonthly commuter benefitsKitchen filled with drinks and snacks & daily food allowance when working from the office Employee Pay DisclosureAt Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. For this role, Verkada estimates a starting annual base salary will fall in the range of approximately £38,000 - £64,000. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. Annual base salary is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
