Job Description
Job Description
We have an immediate long-term opportunity with one of our largest clients for a position of Technical Specialist, to work in Franklin lakes, NJ
Responsibilities:
Utilize extensive experience in JDE EnterpriseOne Sales & Distribution module to provide technical support and address user issues.
Provide techno-functional support for system issues, ensuring smooth operation of the Sales & Distribution module.
Provide support for interfaces to other systems such as MFG PRO, Demand Solutions, Positive pay, Labelling solutions, Oracle APS, etc.
Ensure seamless integration and data exchange between JDE EnterpriseOne and external systems.
Perform application testing for all system changes and projects to ensure quality and functionality.
Provide second-level support for resolution of service requests and system defects.
Review and approve root cause analysis, workarounds, and support documentation prepared by support analysts.
Own support tickets pertaining to specific modules and ensure their resolution till closure.
Conduct knowledge transfer sessions and provide support-related guidance and expertise to team members.
Interact with business users throughout the lifecycle of support calls, from initiation to closure.
Regularly interact with JDE development and CNC Admin support teams to resolve issues collaboratively.
Provide on-call support after business hours for high severity issues, ensuring continuous system availability.
Utilize experience in working on JDE projects with onsite-offshore model for application development and support.
Monitor occurrences of new software releases, support packs, and kernel upgrades, and assess their impact on the application and users.
Perform troubleshooting at the ERP and database level to address technical issues.
Administer ERP in the production environment and manage database optimization, backup, and recovery processes.
Skills:
Extensive experience in JDE EnterpriseOne Sales & Distribution module.
Techno-functional skills for providing support and addressing system issues.
Knowledge of interface support for integrating JDE EnterpriseOne with external systems.
Proficiency in application testing, issue resolution, and support documentation.
Collaboration skills for knowledge transfer and working with cross-functional teams.
Ability to provide on-call support and experience in project-based work.
Understanding of ERP and database administration, including troubleshooting and optimization.
For Immediate consideration, please contact:
G.VARDHINI
PRIMUS Global Services
Desk (972) 753-6500 Ext: 232
Direct ********
Email:
********
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