Do you want to work for a stable, growing organization that reaches back more than 130 years?? Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries! Wheatland Tube, a division of Zekelman Industries, is seeking a Technical Services Representative for Wheatland Tube located in Wheatland, PA . Reporting to the Tech Service Manager, the Technical Service Representative will be responsible for providing excellent customer service and response to issues and supporting the technical/quality initiatives of the organization.
DUTIES AND RESPONSIBILITIES: Provides product and technical support for sales, customer service, agents, distributors, and customers through answering technical questions and specification and certification inquiries. Complete analysis of claims as required including disposition of claim and communication to customers. Assist with material test reports (MTRs) and certifications when necessary. Generate monthly reports, attend quality meetings, and attend and participate in other meetings as necessary. Provide necessary monthly reports on claims including large/warranty claim updates. Responds to customer complaints/claims and technical inquiries for multiple divisions including Council Avenue, Warren, KC (Pipe), Chicago, Cambridge, and Rochelle Supports the ISO/API quality systems through internal auditing and assisting with 3 rd party audits. Participates in continuous improvement activities. Will travel and visit customers when necessary or required to help collect additional information to support resolution of field issues. Will travel to other facilities to support with internal audits and special projects as needed. Involvement in codes and standards activities supporting the Electrical and Pipe Business Units Support other Zekelman facilities as directed by the Technical Services Manager REQUIRED SKILLS AND COMPETENCIES: Bachelor's degree required or equivalent education/experience. Experience with quality systems (ISO 9001, API) required. Previous customer services or technical service experience desired Knowledge of SAP is preferred. Good written and verbal communication skills Must have excellent: Leadership, planning, management, and motivational skills Analytical, observational, and troubleshooting skills. Computer and reporting skills Regular, full-time, predictable onsite attendance per the posted schedule is an essential function of this role. Lead and promote health and safety work practices as required by regulatory agencies and company policy. Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits.? In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.
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We are Zekelman Industries. We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers. We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.
