A Technical Program Manager (TPM)/Sr BA is responsible for managing and leading complex technical programs from inception to delivery. This role involves working closely with cross-functional teams, including engineering, product management, and operations, to ensure that programs are delivered on time, within budget, and meet the required quality standards.
What's it all about and what we expect you to do day to day Exhibits the behaviors of Lean Management and help multiple teams embrace agile process of Scrum, Kanban and Extreme Programming.
Support multiple teams with implementation of agile rules - rules of scrum, build in quality and limiting work in progress.
Trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity.
Enable cadence and Synchronization across multiple teams so the individual team's backlogs and solutions are understood, resolved, and integrated.
Close collaboration with the product management to keep the backlog healthy, groomed and purged.
Organizes and accelerates a group of related product engineering backlog items or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations
Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
Looked to as first point of contact for your team or area. and maintains the backlogs as transparent source of truth for status providing the right information and associated data visually about the state backlog of the project to the right all the audience at the right all times. Maintains backlogs as always on information radiators on batch size and flow of work.
Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently and independently represent team's services.
Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the epic in motion or able to get the entropy out and start the agile ceremonies for a calm and predictable delivery pattern
Transform raw thoughts into clear and concise communications/instructions to the teams through backlog grooming. Can communicate with confidence 3+ levels up using transparent backlog Responsibilities: Define and manage program scope, objectives, and deliverables.
Develop and manage program plans, schedules, and budgets.
Identify, assess, and manage program risks and issues.
Lead cross-functional teams to ensure program delivery and success.
Facilitate communication and collaboration among stakeholders.
Track and report program progress, issues, and risks to senior management.
Drive continuous improvement in program management processes and practices.
Work with product management to define program requirements and ensure they are understood and met by the engineering team.
Collaborate with engineering to develop technical solutions that meet program requirements.
Manage program changes and interdependencies with other programs and projects.
Ensure that programs are delivered in compliance with relevant policies, procedures, and standards.
Provide mentorship and guidance to junior program managers.
Requirements Bachelor's degree in Computer Science, Engineering, or a related field.
Minimum of 5 years of experience in program management, with at least 2 years in a technical role.
Proven track record of managing complex technical programs from inception to delivery.
Strong knowledge of program management processes, tools, and best practices.
Excellent communication, collaboration, and leadership skills.
Ability to work effectively in a fast-paced, dynamic environment.
Strong problem-solving and decision-making skills.
Experience with Agile and/or Scrum methodologies is a plus.
PMP or other relevant program management certification is preferred.
Must Have: Payment processing background
Event driven tech knowledge
BA skills
TPM skills
Basic DevOps/Production Support knowledge
