Technical Product Support ProfessionalJob DescriptionCoStar Group Company Intro:CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. ?We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to createtruly uniqueand valuable offerings to our customers.We'vecontinually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors.We continue that effort today and are always working to improve and drive innovation.This is how we deliver for our customers, our employees, and investors.By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.CoStar Real Estate ManagerCoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions,projectsand construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively.Learn more aboutCoStar Real Estate Manager.Role Description:As aTechnical Product Support Professional,you'llbe a vital member of our team, responsible for deliveringfirst-rate supportto our customers using your strong technical skills and communication abilities.You'lltroubleshoot a variety of issues, answer questions about our application tools, and work closely with customers to findtimely,thoughtful, and completesolutions. Your contributions will directlyimpactcustomer satisfaction and contribute to our departmental goals.More than just fixing problems,you'll:Become a product expert:Master our application tools inside and out through continuous learning andcollaboration with colleagues.Be a customer champion:Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations.Think critically and creatively:Diagnose complex technical issues, research solutions, and develop effective workarounds.Collaborate effectively:Workhand-in-handwith colleagues in different teams to provide seamless support experiences.Basic Qualifications:Bachelor's degreefrom an accredited, not-for-profit University or College.Evidence of strong academic performance in collegeA track recordof commitment to prior employers.6+ months of SQL experience (academic or professional)6+ months of professional experience in customer service, involving effective communication and relationship-building with clients through phone, email or in-person interactionsAbility to troubleshoot Windows applications and understand SaaSmodelsIndependent work ethic, time management, and problem-solving skillsCollaborative and adaptable team player with a learning mindsetPreferredQualifications:Experience with database and web-based softwareKnowledge of commercial real estate industryWillingness for occasional after-hours supportWhat'sin it for you?When you join CoStar Group,you'llexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.Our benefits package includes (but is not limited to):Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription DrugLife, legal, and supplementary insuranceVirtual and in person mental health counseling services for individuals and familyCommuter and parking benefits401(K) retirementplanwith matching contributionsEmployee stock purchase planPaid time offTuition reimbursementOn-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classesAccess to CoStar Group's Diversity, Equity, & Inclusion Employee Resource GroupsComplimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacksWe welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.?However, please note that CoStar Group is not able to provide visa sponsorship for this position.#LI-EG1CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
