About UsCipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.CipherHealth's automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. Technical Implementation SpecialistThe Implementation Team, within the Professional Services organization, serves as the key provider of the initial client experience for CipherHealth. As such, this team sets the tone for the customer's journey with us so an efficient and effective experience led with a consultative approach is critical.As the Technical Implementation Specialist, you will serve as a focal point of knowledge and credibility about the technical implementation process, how our customers will integrate with our tool and how the tool will be configured for their use. You will leverage the principles of Project Management and our implementation methodology to ensure a successful and positive technical implementation experience for our customers.. You will need to be detail-oriented, a strong team player, effective communicator, and have excellent prioritization and time management skills.ResponsibilitiesPartnering with the Implementation Lead, serve as the primary point of contact and consultant to the customer's technical resources, working directly with them to ensure the data integration is optimized for the customer's solution goals and functioning as expected Configure our products and programs using the CipherHealth Evolve suite for client use casesPrioritize, diagnose and resolve client and user technical issues encountered during implementation and a post go live optimization periodPartner with the Implementation Lead to ensure the technical portion of the implementation is supportive of the customer's solution goalsCollaborate regularly with our Product and Engineering teams on technical integration needs and enhancement opportunitiesDevelop both client-facing and internal technical collateral as neededRequirementsExperience with various data integration methods in a healthcare environment, including HL7 and flat filesAttention to detailExcellent teamwork and written/verbal technical communication skillsEffective problem-solving/troubleshooting skills and ability to easily break down complex concepts to audiences less familiar with technical conceptsComfortable working in a fast-moving environment with dynamic objectivesComfortable working on multiple technical projects simultaneously with different stakeholdersUnderstanding of project delivery, implementation risks/impacts and acceptance processes within a fast-paced environmentAbility to think creatively and effectively define/translate customer needsAbility to work independently and make decisions under minimal supervisionNice-to-HaveExperience working within a health system IT environmentExperience with SSO integrationsHow We Invest In YouCompensation: Competitive/equitable salary, bonus or commissions, and equityBase Salary range: USD $85,000 -$95,000 annuallyHealthcare that begins on your first day:Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)HSA/FSA plansShort and Long-Term DisabilityLife and Personal Accident Insurance$40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchasesWeekly virtual yoga classesEmployee Assistance Program (EAP)Adoption AssistanceRetirement: 401(k) at three months of employment — with a match upon enrollment!Time away:Discretionary PTO + 13 paid holidaysParenthood: Competitive paid parental leave and flexible return to work policyRecognition:Generous Employee Referral Program - earn cash for each employee referral that is hiredYearly Cipher-versary stipendCi-Phives - receive public kudos and gift cards from peers and managersCulture:CARE2 ValuesBi-Weekly All Hands Meetings$30/employee monthly "Fundowment" for team bonding eventsEmployee Resource Groups such as Rainbow Room and BIPOC GroupYearly donations to organizations that contribute to a more equitable worldWeekly Lunch & Learns and robust onboarding / training programsRemote-first team: $50 per month reimbursement in your check for WFH expensesYou'll receive a new Macbook laptop, other hardware, and company swag upon hireCipherHealth has a duty to provide and maintain a workplace that is safe and free from health hazards. In addition, we have a customer base that holds the highest standards in promoting public health. To protect against infectious diseases, which may be mitigated through vaccinations, we have implemented a vaccination policy that applies to all employees. All employees must either:establish that they have received the "designated vaccine(s)"; or obtain an approved exemption as an accommodation.
