Remote Work: NoOverview:At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.Resolves problems with customers via telephone, email or chat sessions using full technical product knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by the team. Supports the effective operation of the Technical Support Team.This position requires onsite work in Kennesaw, GA.Responsibilities:Communicates complex technical solutions to customer using all channels; resolves issues for difficult customersResolves escalated and complex technical issuesDevelops and improves processes and tools and contribute to platform developmentPrepares reports on effectiveness and efficiency of support centerResolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factorsMaintains contact with vendors and internal technical teamBuilds relationships with business leaders, technology business partners and customer support techniciansQualifications:Required:Bachelor's degree required or equivalent vocational qualification/experience5+ years of experience or equivalent combination of education and experienceDemonstrates ability to articulate complex technical issues in simple to understand terms to both management and customersDemonstrates ability to support less experienced agents and serve as an escalation pointDemonstrates leadership qualitiesDemonstrates strong customer service and communication skillsPreferred: Familiar with QA processes in a Development Life CycleWorked on web applications in the retail domainWorked as a QA or Business Analyst for web-based software applicationsHands-on experience utilizing database queries and in SQL or other languagesAbility to document software application featuresConfigure web-based software application to serve the customer requirementsBasic understanding of JavaJavaScript, Linus/Shell Scripting knowledgeZebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us ****** will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos:https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.Salary:USD 65500.00 - USD 98300.00 YearlySalary offered will vary depending on your location, job-related skills, knowledge, and experience.Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us ****** you are a victim of identity theft contact your local police department.
