What You'll Do Do you have the work ethic? The Customer Experience Center at Cisco is a team of elite technical guides whose main focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Technical Services team is aligned to multiple geographic regions that together form one global, borderless premium support organization. Our #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Revered by many as the "best networking school" in the world, roles in the Technical Assistance Center (TAC) have a technology runway that never ends. The breadth and diversity of technology exposure is second to none!
Who You'll Work With The Data Center Routing & Switching team provides third level technical support on a global basis via phone, email, web, and remote access for Data Center products to Cisco customers, partners, and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Nexus products and partner with all distributed elements of engineering and the service chain. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! The ideal candidate demonstrates a competence and appetite for learning complex network technologies in a multi-layered and fast paced environment.
Who You Are Role & Responsibilities What You'll Do Do you have the work ethic? The Customer Experience Center at Cisco is a team of world-class technical experts whose main focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Cisco's Technical Services team is aligned to multiple geographic regions that together form one global, borderless premium support organization. Our #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Revered by many as the "best networking school" in the world, roles in TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none!
Role & Responsibilities Provide level 3 technical support for Cisco Nexus Switching products Analyze, configure, and troubleshoot layer-2 / layer-3 Data Center networks Build moderate-to-complex lab setups to duplicate and resolve customer problems Develop and deliver technical training's partners and other TAC teams Work with software engineering to improve product quality by filing software defects and testing fixes Minimum Qualifications Bachelors degree or 3+ years related experience Working knowledge of layer 2 / layer 3 protocols and technologies, including: VPC Fabric Path Routing Protocols (OSPF, RIP, EIGRP, BGP, IS-IS) Multicast Spanning Tree OTV QoS Etherchannel SPAN / RSPAN Experience troubleshooting network or application performance issues Ability to communicate effectively both verbally and in writing Desired Skills Software scripting (Python, Perl, JavaScript) Hands-on experience with Cisco Nexus Switches (Nexus 9000, 7000, 6000, 5000, 3000) Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft), Customer Support experience is helpful Cisco Certifications: CCNA, CCNP Why Cisco At Cisco, each person brings their outstanding talents to work as a team and make a difference.
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