The Technical Analyst will be responsible for the daily support of service delivery within the global infrastructure environment. In addition this role will serve as a project and technical resource to approved application and infrastructure projects. It is expected that this role will act independently resolve problems and fulfill work assignments with little to no supervision.
Within the technical analyst roles team members will support a wide variety of departments and disciples which will include:
Data Base Administration (DBA)
Server
Data Network
Voice Network
Storage
Application Platforms
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be allinclusive and other duties may be assigned.
Support low to medium complexity maintenance RuntheBusiness (RTB) support and respond to incident service requests of the assigned global infrastructure area.
Serve as a project resource on application and infrastructure project efforts representing infrastructure functional capabilities.
Responsible for gathering requirements creating recommendations and implementing solutions to meet the project requirements.
Provide knowledge sharing in the form of efforts such as writing knowledge articles relationship development with other Information Technology (IT) staff and job shadowing.
Develop and increase technical knowledge and capabilities through training investing time to understand technical/organizational direction and cross training.
Responsible for maintaining systems required to support IT applications for designated Technical Analyst specialty (AIX SQL Voice etc.). MINIMUM QUALIFICATIONS:
Bachelors degree in computer science Information Systems or equivalent.
Three (3) or more years of experience in Information Technology or in a related area.
PREFERRED QUALIFICATIONS:
Relevant industry related certifications.
Information Technology experience within the manufacturing industry.
Ability to effectively communicate.
Ability to work in a team environment.
Strong organizational skills with exceptional follow through and attention to detail.
Strong timemanagement and prioritization skills able to multitask and prioritize competing requirements and meet deadlines.
Ability to work in a fastpaced environment where requirements are constantly changing.
Experience and proficiency with various webbased software applications including Microsoft Office Word Excel PowerPoint SharePoint etc.
Database Administration:
o Oracle Role: Experience in Oracle database and Oracle RMAN; Experience within operating systems (Linus (RHEL SUSE OEL) AIX or Solaris; Oracle Certified Professional.
o SQL Role: Knowledge and experience within database build database architecture database backup and recovery; Knowledge with SSIS SSRS and SSAS; Experience in SQLand/or 2012; Experience in Widowsand/or 2003; Microsoft Certified Solutions Associate (MCSA)
Server:
o AIX: IBM AIX Certification
o Linux: RedHat Certification
o Windows: Familiar with VMware and server virtualization technology; Microsoft Certification VMware Certification.
Data Network: Network A Certification Cisco CCNA Certification
Voice Network: Cisco CCNA Certification ITIL Foundation Certification
Storage: Experience with operating systems such as Linux RedHat Oracle Enterprise Linux and Windows Server 2008 and 2012; Experience with enterprise storage concepts (EMC VAX VNX); Experience with backup and recovery concepts (EMC Avamar and Data Domain); Experience with Microsoft Active Directory (NTFS DFS and file services); Understanding of VMware and vSphere.
Application Platforms:
o Oracle JDE CNC: Experience with JDE CNC Administration JDE system administration and JDE security administration; Experience supporting JDE on any the following operations systems databases and middleware technologies: IBM I IBM AIX MS Servers Linux DB2i Oracle DB Microsoft SQL IBM WebSphere and Oracle WebLogic.
o Middleware: Knowledge in configuration and administration on any of the following middleware application server platforms: WebLogic WebSphere Tomcat and Wildfly/JBOSS. Basic knowledge of Windows Server OS and RHEL or other Linux is required.
Remote Work : No
