Technical Account Manager Hybrid In Boston

Description: Ensure consistent positive customer experiences by overseeing deployment planning, facilitating solution adoption, and resolving technical issues promptly. Establish a formal governance model with clients, conduct regular stakeholder meetings, quarterly business reviews, and provide monthly account reports to internal stakeholders. Develop and implement a continuous product education and awareness program, including on-site training sessions as needed. Define and monitor customer satisfaction KPIs, and devise action plans for continuous improvement in these metrics. Address customer concerns promptly and ensure critical issues are documented and escalated for resolution. Generate integration requirements specifications based on customer interactions and technical documentation. Engage globally with the technical program team and end-customer stakeholders, translating complex technical requirements into innovative solutions. Skills: Bachelor's degree and around 8-10 years of combined Corporate/Military experience, with around 3 years in a customer-facing support or consulting role. Proficient in project management, time management, and technical/software skills. Familiarity with internet-hosted applications, highly available architectures, computer security, telephony, and networking. Strong understanding of database architectures and proficiency in Microsoft SQL Server. Ability to lead and facilitate cross-functional teams effectively. Extensive knowledge of virtual machine (VM) environments and Microsoft Clustering.