We are on the lookout for a motivated Technical Account Manager to join our vibrant team at ReachOut IT in Chicago, IL.
Growing your career as a Full Time Technical Account Manager is an incredible opportunity to develop competitive skills.
If you are strong in communication, project management and have the right mindset for the job, then apply for the position of Technical Account Manager at ReachOut IT today!
Technical Account Manager
What's Shakin?! We are ReachOut. A Cybersecurity & IT Services company unlike any other Managed Service Provider (MSP). We're hyper paced, fast growth, and always listen to what our customers want. We're setting the standard in our industry as the first and only publicly held MSP.
Our Core Values:
Building Authentic Relationships
Creating Holy Sh*t Moments
Bridging Humans & Tech
Dominating & Resolving Chaos
We are looking for high-performing candidates who have a track record of achieving results, are highly motivated, and have the skills and qualities necessary to thrive in a fast-paced, results-oriented work environment. The Technical Account Manager is the primary technical point of contact for customer accounts, responsible for maintaining the design and integrity of the customer environments, as well as providing technical assistance to team members with system and network requests. Characteristics & Responsibilities: Confident, Passionate, Authentic High-energy, well spoken and engaging Initiative to take on challenges when you see them Comfortable and Thrives on conversations with C-Suite Level management and business decision makers Ability to understand and solve complex technical issues Excellent time management skills Have a healthy obsession with documentation, and creating documentation Communicate and breakdown technical information so that clients and Account manager can understand Provide world-class Customer Services and follow up on all issues to see through to resolution. Improve customer service, perception, and satisfaction Support services for Microsoft related technologies: Windows Server, Office 365, SQL, SharePoint, etc. Support services for virtualization technologies: Microsoft Hyper-V and VMWare. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Specifically Sonicwall, Fortinet, and Ubiquiti Support disaster recovery solutions: Acronis, Datto, VEAM Troubleshoot technical issues and provide guidance to the response team, Level 1 & 2 Technicians, on how to resolve them. Direct interaction and communication with clients - keeping them informed of incident progress, notifying them of impending changes, or agreed outages. Installing and configuring computer hardware and software components such as routers, switches, firewalls and servers. Maintain and update technical equipment and systems to ensure that they are always in good working order. Create Project Plans. Responsible for Project Management Process and delegation of tasks to the Technical Team. Staying up to date with emerging technologies and recommending new solutions to improve performance. Thorough documentation within ReachOut's knowledgebase of everything touched or uncovered in support of the position. Including all time worked, tickets updated, customer interactions, client system changes and updates, client contact, incident reporting, etc. Code We Operate By: Do It Solve It Own It Acknowledge Reality Thrive under pressure Tools & Concepts You Are Familiar With: Virtualization with Microsoft Hyper-V and VMWare Windows Server (ex. Active Directory Management, Group Policy Administration) Database Management (ex. SQL, Pervasive) Backup Technologies (ex. Acronis, VEEAM, Datto, Unitrends) Advanced IP Networking / DNS / DHCP / NAT / Routing EDR / MDR (ex.Sentinel One, Huntress) Firewalls & Cybersecurity (ex. Fortinet, Sonicwal) Google Workspace Administration Office365 Administration Team Communications (ex. Slack, Microsoft Teams, Zoom, Google Meet) Ticketing Systems (ex. AutoTask, ConnectWise, Zendesk) Remote Monitoring and Management (ex. Kaseya VSA, Connectwise Automate, NinjaRMM) Technical Account Manager Requirements: Embodies our core value of bridging humans and tech. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organization's key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast moving environment Shares On-Call Responsibilities Travel to customer sites required - Must have reliable means of transportation Minimum 3-5 years IT experience This position is a full time in office salaried position Benefits of working as a Technical Account Manager in Chicago, IL:
? Learning opportunities
? Opportunities to grow
? Attractive package
