Tech Support EngineerThe Technical Support Engineer is responsible for providing quality support services to various groups at Millennium. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the business.Principal ResponsibilitiesDeliver high-quality support to all end-users in a courteous professional mannerField incident phone calls and emails from end usersLeverage ServiceNow to manage incident and problem workflowsTroubleshoot basic network and telecommunications connectivity issuesSupport of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access toolsKnowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applicationsStrong analytical and problem-solving skills are a must as well as the ability to work well independentlyUnderstand and evaluate end-users needs and develop creative technical solutions to meet themSupport projects that evolve as a result of firm-wide technical initiativesStrong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessaryQualifications/SkillsRequiredMinimum of five years of progressive technical support experience in a financial institution requiredBachelor's degree strongly preferredAbility to direct activities of peers and others not reporting directly to the personKnowledge of Active Directory, Exchange, Citrix remote access and application deliveryLinux desktop environment (centos)Comprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc.Strong understanding of market data – Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support.Broad understanding of mobile technologyMust demonstrate an ability and interest in having a hands-on approach to customer service.Availability for night and weekend shift work as well as light travel to branch officesExperience in supporting servers and data centers a plusThe estimated base salary range for this position is $100,000to $175,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual's experience level and the qualifications they bring to the role to formulate a competitive total compensation package.
