Tech Sales Support Specialist

job summary:
Description:

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing.

Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of Disciplines.

Position responsibilities:

1. Reviews briefing materials for client calls and meetings from the sales team, anticipating executive managements needs and meeting their expectations; ensures briefing materials are provided in a timely fashion and according to standards.

2. Identifies trends and competitors in order to assist the sales team, providing detailed reports and information.

3. Cold calls prospective larger and complex clients and summarizes information.

4. Develops and presents complex and advanced charts, graphs, tables, and presentations.

5. Researches and interprets financial and statistical data from a variety of databases for presentation to the sales team, drawing conclusions and trend information.

6. Develops and drives the implementation of policies and procedures.

7. Has a deep understanding of the product portfolio.

Education required:

Degree qualified in a related discipline or equivalent work experience

Experience Required:

6 to 8 years

Certifications:

None

Specified Core Skills & Requirement:

Functional knowledge:

Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Is fully self-sufficient and competent in regards to output quality and quantity.

Requires little or no supervision on a day to day basis.
Business expertise:

Has basic or good knowledge of best practices and how own area of expertise integrates with others.

Understands key business drivers and is aware of the competition and the factors that differentiate them in the market.
Leadership:

Provides informal guidance for colleagues with less experience.

Is accountable for contributing with a competent standard and delivers every time.

Plans and prioritizes work using resources in the best possible way to complete tasks on time and with high quality.
Problem solving:

Solves problems using existing solutions; exercises judgment based on the analysis of multiple sources of information.

Is starting to look at best practice.

Provides creative insights and / or solutions to address client / organizational challenges.
Impact:

Impacts a range of activities within own team and other related teams; works within broad guidelines and policies.

Works quickly and is able to assist other team members where appropriate.

Works independently.
Interpersonal skills:

Is able to explain difficult information; works to build consensus.

Generates healthy debate within team, influencing team to look for a better approach.

Shares knowledge and expertise across organizational boundaries and endorses best practices.
Technical Skills & Requirements:

Competitor Knowledge:

Analyzes competitor data and draws conclusions based on analysis of their prices, sales, and method of marketing and distribution.
Customer Knowledge and Retention:

Navigates the customer organization to understand the customers unique strategic objectives, business challenges and operational processes in order to comprehensively identify and meet customer needs.

Identifies customers key decision-makers and networks to gain an understanding of their unique perspectives; maintains customer information in internal sales systems.

Identifies valuable customers and ensures retention by recognizing their needs and recommending products/services/ solutions based on those needs.
Documenting/Recording Information:

Demonstrates proper technique for entering, transcribing, recording, storing, and maintaining complex or nuanced information in written or electronic form.
Market Knowledge/Technical Knowledge of Products:

Understands the full array of the offerings and areas of expertise, applies this knowledge to meet the needs of the customer.

Builds and maintains a thorough working knowledge of products, technologies, offerings, etc.

Leverages knowledge of competitors products and services as well as their strengths and weaknesses to compare choices.
Relationship Building:

Asks clarifying questions on behalf of self and others and ensures everyone has the opportunity to provide input.

Embraces customer service as a key driver of success and makes decisions with customers in mind, soliciting customer feedback and actively following-up pre-sale and post-sale.

Develops specialized customer expertise and matches customer needs to appropriate solutions across business functions; anticipates customer needs ahead of time and prepares to implement best-practice solutions.
Sales Performance Measurement, Analytics and Evaluation:

Tests/ validates data accuracy and summarizes data into meaningful information.

Uses advanced data analytic techniques to analyze complex data for the benefit of stakeholders.

Engages in sales planning, budgeting and monitoring cycle to drive sales result predictability and escalates variances on a timely basis.

location: Atlanta, Georgia
job type: Contract
salary: $29 - 34

per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:
Position responsibilities:

1. Reviews briefing materials for client calls and meetings from the sales team, anticipating executive managements needs and meeting their expectations; ensures briefing materials are provided in a timely fashion and according to standards.

2. Identifies trends and competitors in order to assist the sales team, providing detailed reports and information.

3. Cold calls prospective larger and complex clients and summarizes information.

4. Develops and presents complex and advanced charts, graphs, tables, and presentations.

5. Researches and interprets financial and statistical data from a variety of databases for presentation to the sales team, drawing conclusions and trend information.

6. Develops and drives the implementation of policies and procedures.

7. Has a deep understanding of the product portfolio.

Education required:

Degree qualified in a related discipline or equivalent work experience

Experience Required:

6 to 8 years

Certifications:

None

Specified Core Skills & Requirement:

Functional knowledge:

Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Is fully self-sufficient and competent in regards to output quality and quantity.

Requires little or no supervision on a day to day basis.
Business expertise:

Has basic or good knowledge of best practices and how own area of expertise integrates with others.

Understands key business drivers and is aware of the competition and the factors that differentiate them in the market.
Leadership:

Provides informal guidance for colleagues with less experience.

Is accountable for contributing with a competent standard and delivers every time.

Plans and prioritizes work using resources in the best possible way to complete tasks on time and with high quality.
Problem solving:

Solves problems using existing solutions; exercises judgment based on the analysis of multiple sources of information.

Is starting to look at best practice.

Provides creative insights and / or solutions to address client / organizational challenges.
Impact:

Impacts a range of activities within own team and other related teams; works within broad guidelines and policies.

Works quickly and is able to assist other team members where appropriate.

Works independently.
Interpersonal skills:

Is able to explain difficult information; works to build consensus.

Generates healthy debate within team, influencing team to look for a better approach.

Shares knowledge and expertise across organizational boundaries and endorses best practices.
Technical Skills & Requirements:

Competitor Knowledge:

Analyzes competitor data and draws conclusions based on analysis of their prices, sales, and method of marketing and distribution.
Customer Knowledge and Retention:

Navigates the customer organization to understand the customers unique strategic objectives, business challenges and operational processes in order to comprehensively identify and meet customer needs.

Identifies customers key decision-makers and networks to gain an understanding of their unique perspectives; maintains customer information in internal sales systems.

Identifies valuable customers and ensures retention by recognizing their needs and recommending products/services/ solutions based on those needs.
Documenting/Recording Information:

Demonstrates proper technique for entering, transcribing, recording, storing, and maintaining complex or nuanced information in written or electronic form.
Market Knowledge/Technical Knowledge of Products:

Understands the full array of the offerings and areas of expertise, applies this knowledge to meet the needs of the customer.

Builds and maintains a thorough working knowledge of products, technologies, offerings, etc.

Leverages knowledge of competitors products and services as well as their strengths and weaknesses to compare choices.
Relationship Building:

Asks clarifying questions on behalf of self and others and ensures everyone has the opportunity to provide input.

Embraces customer service as a key driver of success and makes decisions with customers in mind, soliciting customer feedback and actively following-up pre-sale and post-sale.

Develops specialized customer expertise and matches customer needs to appropriate solutions across business functions; anticipates customer needs ahead of time and prepares to implement best-practice solutions.
Sales Performance Measurement, Analytics and Evaluation:

Tests/ validates data accuracy and summarizes data into meaningful information.

Uses advanced data analytic techniques to analyze complex data for the benefit of stakeholders.

Engages in sales planning, budgeting and monitoring cycle to drive sales result predictability and escalates variances on a timely basis.

qualifications:
Experience level: Experienced
Minimum 3 years of experience
Education: Bachelors

skills:

Sales
Technical Support
Sales

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ******** .

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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