Join us in a role where you bring smiles not just to our customers, but also to our team as a Customer Service Team Lead. You will play a crucial role in shaping the customer experience and nurturing a positive work environment. This role is remote, previously associated with our offices in Malta, New York.
Compensation
This position offers a competitive hourly rate of $21.00.
What You'll Do
As a Team Lead, your primary goal is to inspire and lead a team of customer service professionals. You'll be instrumental in helping them meet and exceed performance goals while ensuring that our customers have a rewarding experience every time they connect with us.
Key Responsibilities
Oversee daily operations of customer service representatives and lead associates.
Coach your team to ensure they meet the objectives of our clients and our organization.
Handle escalated customer issues, providing solutions that benefit both the customer and the company.
Maintain a keen eye on your team's attendance and performance, encouraging consistent engagement.
Utilize your leadership skills to motivate and mentor team members, promoting a culture of achievement and respect.
Analyze performance metrics to create and implement effective action plans.
What We Look For
An Associate's degree, technical school certification, or equivalent practical experience.
Strong leadership skills with the ability to encourage and influence others.
A customer-first approach to problem-solving.
Proficiency in using computer systems and technology.
A proactive attitude towards developing your team's skills and careers.
What You Can Expect
A supportive environment that focuses on your career and personal development.
An inclusive and community-oriented culture that values giving back.
A comprehensive benefits package that includes paid time off, wellness programs, healthcare benefits, and tuition reimbursement.
About Our Company
We are dedicated to creating delighted customer experiences since 1982. We believe in combining humanity with technology to serve global brands and their customers. Our team is our strength, drawn from diverse backgrounds and cultures, adding unique perspectives to our business. We are committed to inclusivity and creating a workplace where everyone can thrive and feel valued.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Employment Type: Full-Time
Salary: $ 21.00 Per Hour
